Tenesha Zetar
Houston,TX
Summary
Highly motivated Business Marketing and Recruitment Professional. Other extensive career experience in Business Development and HR Insurance Benefits Management. Focused on introducing efficient systems and processes. Experienced and enthusiastic consulting with a track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations for improving business performance. Experienced in all aspects of operations, business strategy and finance. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficience. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Marketing and Business Development Consultant
Independent Business Consulting
06.2016 - Current
- Expert Consultant in providing Small Business Owners and Entrepreneurs with Branding, Marketing and Business Development Services
- Provide Marketing and Promotional Services for For-profit schools, charter schools, company's and events
- Services Include- Brand development, market research, market plans, and market budget plans
- Create eye catching web site posts, media story copy, and other creative ideas and ways to drive traffic to company's website as well as company blogs and social media (FB, Twitter, Instagram)
- Create written marketing materials: flyers, brochures, hand outs, public service announcements, and news letters
- Manage and coordinate company outreach and event opportunities
- College campus special events, open houses and orientations for recruitment purposes
- Showcase the brand and company product in all media, in a way that will generate growth and increased sales and profits for out clients
- Assist business's and organizations with networking and buying Radio and TV spots as well as Print advertising placement to drive business sales
- Development of new accounts, sales team management, training, and development.
HR Benefits Specialist
Alight Solutions / Randstad
07.2018 - 03.2019
- Coordinating and enrolling clients in savings, retirement, pension, and healthcare plans
- Handled open enrollment elections and assisted clients with other plan changes, or cancellation of benefits
- Also assist with life, disability and various leave benefits for clients
- As my primary clients I serviced Prudential, Baker Hughes, and Mc Kesson as assigned
- However Alight handles many companies and we took on other clients at busy open enrollment times and as needed
- In the position daily duties consisted of heavy phone customer service as well as administrative duties and computer software procedures and data entry
- Researched and analyzed the offerings and benefit details as requested by clients and serve as liaison between the employees and insurance and savings providers as needed
- Account for cost of various benefit options comparison
- Ensure the company's benefits policy and regulations are clear to employees making their decisions
- Also inform employees of any changes to their benefits.
College Admissions Advisor
Corinthian Colleges / ITT Technical Institute
11.2011 - 05.2016
- College Recruiting and Admissions Representative duties
- Recruited qualified prospects for Medical and IT Programs
- Conducted campus interviews and tours of the campus
- Responsible for 100 calls or more per day, and set 2 to 3 appointments a day or more for recruitment purposes
- Exceeded the required admissions goals consistently
- Enrolled 10 to 20 students at 25K to 45K per program monthly
- Excellent referral generating skills
- Surpassed required referrals from current students as well as excelling in referral generating events such as career days, church events, job fairs and other opportunities
- Strong analytical and problem-solving skills and ability to coach others on these skills
- Strong interpersonal skills, especially specific to persuasion, influence, and negotiation
- Provided successful high school presentations to get citywide student interest in the College and its programs
- Excellent overall verbal and written communication skills
- Also responsible for database management and reports.
College Recruiter / Assistant Director of Recruitment
Kaplan University
01.2006 - 10.2011
- Recruitment representative for a nationwide university
- Kaplan University is a for-profit medical & business University
- Recruited potential students to attend Business, Computer and Medical Programs
- Utilized strong sales and interpersonal skills to achieve one call close on appointments and gave exciting and informative tours to parents and students
- Top recruiter in department, Promoted to Assistant Director 2008
- Excelled in establishing my own lead flow of personal business through referral relations, and developing business outside of provided lead sources
- Motivated self starter who was consistently successful at juggling fast paced daily activities, and responsibilities
- Handled heavy incoming calls, scheduling and conducting campus interviews and tours
- Completed enrollment paperwork and walked applicants through entire enrollment process
- Skilled in enrollment software, and various other office software and skills
- Average daily recruitment /sales activity consists of 80 -100 calls per day per advisor, 2 to 3 students interviewed per day and 4 to 6 enrollments a week
- Achieved $200,000- $450,000 in revenue generated per quarter from my personal enrollment activities for the company
- Assisted with representative hiring and training as a team leader
- Excellent sales, customer relations, and organization skills.
Admissions Representative / Director of Admissions
CompuKnowledge Technical College
01.2001 - 01.2004
- Managed Admissions Department and overall student recruitment and enrollment procedures for Compuknowledge Computer Training Center
- Provided hands on training in A+, N+ and Cisco Certification programs
- Promoted to Director after 6 months on the job as a College Recruiter by drastically exceeding company recruitment goals and exhibiting superior leadership qualities
- Development and implementation of new innovative marketing and advertising plans
- Served as media contact and buyer for print, TV and radio advertising
- Networked with TWS, DARS, Houston area High Schools, Charter Schools and other potential referral business sources
- Overall Marketing budget management
- Doubled departments overall enrollment numbers within one year of being promoted by utilizing creative marketing and recruitment ideas, and excellent customer relations skills
- Built a strong sales team
- Focused team on exhibiting excellent work ethics and consistently motivated them them to achieve sales and recruitment goals.
Customer Service Manager (CSM)
Prudential Insurance Group
01.1998 - 01.2000
- Managed business processes that supported achieving and maintaining optimal business position in order to sustain and grow prudential insurance membership; promoted group account management and client servicing functions
- Preparation of information for existing accounts regarding new changes to accounts and additional insurance products
- Ensured all deadlines were met by the team
- Created sales opportunities through targeted external customer focuses enrollment activities
- Maintained effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention
- Monitored & maintained data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.
Education
Bachelor of Business Administration - Marketing
Texas Southern University
Houston, TX05.1997
Skills
- College Recruitment / Admissions Best Practices (10 years)
- Business Development (10 years)
- Customer Relations (10 years)
- Market Research (10 years)
- Marketing (10 years)
- Sales (10 years)
- Management (10 years)
- Communications
- Salesforce
- Microsoft Excel
- Quickbooks
- Benefits Administration (5 years)
- Insurance (5 years)
- Career Development (10 years)
- 401K
- Fmla
- Human Resource (4 years)
- Benefits Administration (4 years)
- Benefits
- Employee Relations
- Training
- Computer Skills: Windows and Mac, Microsoft Word and Project, Photoshop Social Media Marketing Experience: Twitter, Facebook, Instagram, Tweet deck, Vine, Blogs
Accomplishments
- Achieved Excellence In Admissions Awards and Admissions Representative of The Year with Kaplan University 2 years in a row by accuracy and efficiency in admissions process and exceeding monthly and yearly goals.
Certification
Licensed Tax Professional, 01/2011, Present, Seasonal Tax Preparation. Advanced Accounting, Bookkeeping and Tax Software.
Groups
American Marketing Association, Houston Branch. Wealthy Sisters Network. Houston Texas Business Network.
Assessments
Verbal Communication, Highly Proficient, 07/2019, https://share.indeedassessments.com/share_assignment/xmndimdissi-d8j6
Licensed Tax Preparer
I have been a Licensed Tax Preparer since 2012. Holding an EFIN and PTIN with the IRS. Experienced in preparing both personal and business taxes. Handle and prepare late taxes and create offer in compromise documents and payment plan program documents for clients. Excellence in customer relations and tax negotiations with the IRS on behalf of customers. Detailed audit review consulting.
Timeline
HR Benefits Specialist
Alight Solutions / Randstad
07.2018 - 03.2019
Marketing and Business Development Consultant
Independent Business Consulting
06.2016 - Current
College Admissions Advisor
Corinthian Colleges / ITT Technical Institute
11.2011 - 05.2016
College Recruiter / Assistant Director of Recruitment
Kaplan University
01.2006 - 10.2011
Admissions Representative / Director of Admissions
CompuKnowledge Technical College
01.2001 - 01.2004
Customer Service Manager (CSM)
Prudential Insurance Group
01.1998 - 01.2000
Bachelor of Business Administration - Marketing
Texas Southern University
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