Teneshia Harris
Lithonia,GA
Summary
Dedicated and Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Observant and reliable with good bedside manner, personal hygiene support, excellent time-management and problem-solving skills. Adaptable, team player with strong interpersonal communication skills. Seeking a Healthcare Professional position which will allow me the opportunity to utilize my training, skills, and education, with the potential to administer focused and evidence-based nursing care for patients. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Assistant Technician
Lifeline Screening
6111 Oak Tree Blvd #301, Independence, OH 44131
09.2023 - Current
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
- Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation.
- Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
- Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
- Collaborated with physicians to develop personalized treatment plans for patients, improving overall health outcomes.
- Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
- Improved communication between clinical staff members through effective coordination of schedules and task delegation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
CNA/ PCA Nursing Assistance
Accord Care Academy
Marietta, GA
01.2022 - 12.2023
- Providing physical support for patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using toilet, and exercising
- Turning and repositioning bedridden patients
- Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions
- Obtaining a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and activities
- Measuring and recording food and liquid intake, urinary and fecal output and reporting changes to medical or nursing staff
- Recording vital signs, including blood pressure, pulse, temperature, and respiration rate
- Examining patients for issues including open wounds, bruises, or blood in the urine.
Business Owner
Krassat Kaffe
Lithuania, GA
07.2013 - 07.2023
- Maintaining relationships with suppliers for food, supplies, equipment, and other items needed for the business
- Coordinating with other businesses to schedule events for food truck presence
- Managing the finances of the business by tracking expenses and ensuring on time bills payment
- Inspecting the condition of equipment such as trucks and trailers and maintaining a clean and safe environment
- Preparing meals using fresh ingredients and creating a menu of dishes that are appealing to customers' tastes and preferences
- Developing social media marketing campaigns and advertising to promote the business.
Information Referral Specialist
Department of Revenue
04.1997 - 01.2013
- Assisted the public at the counter, by telephone, e-mail, facsimile, and letter while providing quality customer service
- Assisted customers in processing a variety of vehicle title transactions in 10 minutes with less than 2% error
- Functioned as a cashier to operate a cash register and collect money from titles and registrations
- Directed division personnel engaged in conducting license and title transactions and performed Vehicle Identification Number inspections
- Assisted in the Vehicle License Division budget request and revenue forecast, receiving and processing of bills, post expenses, and maintaining a running balance of said budgets
- Wrote/called banks, loan agencies, and dealers to enable the department to complete the processing of titles and registrations
- Prepared the daily deposit and monthly reporting related to the accounting function.
Education
Patient Care Technician /CNA
Woodruff Medical Training
1927 Lakeside Pkwy, Tucker, GA 3008406.2024
Business
Alonzo A. Crim High School
Atlanta Georgia 06.1993
Skills
- Vital signs monitoring
- Communication and Interpersonal Skills
- Organizational abilities
- Sterilization techniques
Certification
- ACLS | Medtigo | 15th August 2022
- Ten Soft Skills | Online
- Emergency Management Institute FEMA | Online
- OSHA Bloodborne Pathogen | Online
- Sales Training for the Entrepreneurial Business | Online
- FEMA Health Sector Emergency Preparedness | Online
- FEMA HME and Precursor Awareness for Public Safety | Online
- CPR/AED | Online
- PCA and CFSS Support Worker Training | Online
- Supporting the Caregivers of People Living with Dementia | Online
- Assisting with Medication CEU | Online
- First Aid CEU | Online
- Basic Life Support (BLS) ANCC | Online
Skills
Patient-Focused Care, Patient Assessments, Recording Vital Signs & Documenting Behaviors, Value-Based Care, Professional Bedside Manner, Medication Administration, Daily Living Assistance, Staff Management & Administrative Abilities, Medical Records Management, Answering Patient Calls, Training & Coaching, Procedural Compliance, Confidentiality & Regulatory Compliance, Organizational & Management, Leadership & Teamwork, Time Management, Managing Finances, Customer Service, Creative Problem Solving & Negotiation, Attention to Detail, Cross-functional Collaboration & Teamwork, Excellent Communication Skills, Positive Attitude & Proactive Approach, Analytical and Critical Thinking, POS System, VPN Configuration, Web Hosting & Domain Registration, Microsoft Office Suite (Word, PowerPoint, & Excel)
Volunteeringactivities
- Maintained filing and record-keeping systems for volunteer correspondence.
- Worked with the Communications Team to post volunteer and food drive information through social media, Food Bank website, newsletters and other volunteer web resources.
- Other volunteer web resources includes Atlanta Food Bank, Wandering Atlanta, Feed the Homeless, Senior Homes, Various Non-Profit in Atlanta and New Orleans Sex Trafficking through Classy Living Society.
- Assisted with Food Bank events and campaigns including additional nights/weekends beyond the set schedule.
- Governed Rapid Process Improvements and State Charitable Contribution Program for 3 years.
- Created a Facebook Women in Business and Society page for resources, training and information 3 years ago.
- Estimated consumption, forecasted the requirements and maintained the inventory.
- Monitored operations, initiated corrective actions and implemented innovative strategies to improve productivity and sales.
Additionalinformation
Information Referral Specialist, [Address Here], 04/1997, 01/2013, Assisted the public at the counter, by telephone, e-mail, facsimile, and letter while providing quality customer service., Assisted customers in processing a variety of vehicle title transactions in 10 minutes with less than 2% error., Functioned as a cashier to operate a cash register and collect money from titles and registrations., Directed division personnel engaged in conducting license and title transactions and performed Vehicle Identification Number inspections., Assisted in the Vehicle License Division budget request and revenue forecast, receiving and processing of bills, post expenses, and maintaining a running balance of said budgets., Wrote/called banks, loan agencies, and dealers to enable the department to complete the processing of titles and registrations., Prepared the daily deposit and monthly reporting related to the accounting function., Provide clear and concise recommendation and advice with a friendly & empathetic attitude having strong interpersonal & relationship building skills., Proficient with computers and software, able to use Microsoft Office Suite with a strong proficiency in Word, Excel, and PowerPoint. Skillful in POS system, VPN configuration, web hosting and domain registration.
Corecompetenciesmajorachievements
- Patients Management and Clinical Procedures, Possess excellent planning skills to make sure care plan align with the targeted treatment regime. Highly proficient in providing competent and compassionate care to a broad range of patients. Main Highlights: Dedicatedly providing great patient care in the role of CNA/PCA Nursing Assistant at Accord Care Academy by supporting patients with daily activities and personal hygiene, bedside manner, reviewing patients' dietary restrictions, obtaining information about patients conditions, treatment plans, and suggested activities, measuring and recording food and liquid intake, recording vital signs, and administering medications.
- Leadership & Team Management, Proven track record of leadership and coordination with professional nursing and Business teams to ensure high performance and ensure technical knowledge sharing/friendly environment in the workplace. Main Highlights: Efficiently noted and reported observations of patient behavior including complaints, or physical symptoms to nurses in the role of CNA/PCA Nursing Assistant at Accord Care Academy. Worked with other team members in the roles of Business Owner, Accountant Clerk, General Manager, and Information Referral Specialist. Led a team that handled 3500+ calls and created 3000+ escalated tickets to be researched and over 250+ faxes in the call center for commercial- International Registration Plan.
- Training & Supervision, Recognized for ability to develop and lead a cross functional team, as well as, mentor staff to develop skills and confidence in their ability to examine work process, create solution and measure improvements. Main Highlights: 10+ years of supervising preparations and positioning. Managed employees including hiring, training, scheduling, and monitoring performance as Business Owner at Krassat Kaffe. Trained and evaluated staff performance and organized and supervised shifts at SimsF1 as General Manager. Trained entry-level employees in methods, policies, and procedures while serving as Information Referral Specialist at Department of Revenue. Staying up to date on CNA training and facility policy and procedure in the role of CNA/PCA Nursing Assistant at Accord Care Academy.
- Customer Service, Possess 20+ years of providing quality customer service (13 of which have been remote customer service). Improved customer relations by reducing calls in the commercial call center unit through an increase of efficiency.
- Time Management & Report Writing, Equipped with strong time management skills to handle multiple tasks. Highly adept in writing reports and documents for timely submission.
Timeline
Medical Assistant Technician
Lifeline Screening
09.2023 - Current
CNA/ PCA Nursing Assistance
Accord Care Academy
01.2022 - 12.2023
Business Owner
Krassat Kaffe
07.2013 - 07.2023
Information Referral Specialist
Department of Revenue
04.1997 - 01.2013
Patient Care Technician /CNA
Woodruff Medical Training
Business
Alonzo A. Crim High School