Summary
Overview
Work History
Education
Skills
Employer
Timeline
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Teneshia Lewis

Melbourne,FL

Summary

Multi-tasking while adjudicating claims. Updating internal and external clients, including the Faa and Telco. Able to use multiple Microsoft windows programs efficiently. Familiar with working in a fast pace in-bound call center environment. Presenting the weekly report to the Faa. Conducting the Maintenance Request training course. Answering phones, operating fax machines, input data, operating cash registers. Changing/replacing tires and basic components of automobiles. Tune-ups, oil changes, batteries, coolant flushes, transmission flushes. Steering and suspension.

Overview

19
19
years of professional experience

Work History

Maintenance Coordinator

L3Harris
02.2022 - Current
  • Answer incoming calls and getting the customer vital information
  • Inputting data into the system
  • Creating and scheduling Maintenance events
  • Calling the FAA to advise of Maintenance events and relay information
  • Responsible for getting access information
  • Presenting weekly meetings to the FAA
  • Responsible for training new hires
  • Reviews the work of the Teams
  • Works with the engineers and other teams to get the Maintenance request reviewed in a timely manner.

Customer Service Representative

L3Harris
09.2019 - 02.2022
  • Taking heavy call volume 60-80 calls, from the FAA
  • Opening outage tickets
  • Multi-tasking to assist customers and providing accurate updates to getting customers issues resolved
  • Responsible for training new hires
  • Responsible for getting access information.

Customer Service Representative/Dispatcher

CMS Mechanical
03.2018 - 09.2019
  • Answering incoming phone calls & e-mails
  • Data entry, entering service calls & up-dating company notes
  • Dispatching technicians
  • Checking technicians out of service calls
  • Multi-tasking using Microsoft office suite
  • Providing PO's
  • Scheduling service tickets.

Brake Claim Payment Analyst

Percepta
05.2016 - 01.2018
  • Reviews claims via Ford Motor company's claim payment system [MCA] to determine if the claim meets ESP guidelines
  • Analyze claims that require manual payment to determine eligibility
  • Exercise judgement when making determination to pay or reject brake claims
  • Provides support to ESP, prior approval claims on-line
  • Complete additional tasks & projects assigned.

TSR Agent

Percepta
05.2014 - 05.2016
  • Answering phone calls and processing claims, during each call, using several resources, to build and adjudicate claims
  • Also figuring out how to assist each customer per call.

Automotive Technician

Strauss Discount Auto
03.2007 - 10.2011
  • Basic tune-ups
  • Replacing tires
  • Wheel alignments
  • Transmission flushes
  • Coolant flushes
  • Battery testing and replacement
  • Steering and suspension testing and replacement
  • NY state inspections

Administrative Assistant

Helzberg Diamond
05.2005 - 03.2007
  • Answering the phones, assisting customers, operating the cash register, operating the fax machine
  • Taking inventory of merchandise.

Education

High School Diploma -

City As Hight School
Long Island City, NY

Master Automotive Program - Automotive

Automotive And Diesel Institute
Jamaica, NY
01.2007

Skills

Inputting data

Answering phone calls

Maintenance coordinator

Microsoft office, excel Outlook

Employer

L3Harris

Timeline

Maintenance Coordinator

L3Harris
02.2022 - Current

Customer Service Representative

L3Harris
09.2019 - 02.2022

Customer Service Representative/Dispatcher

CMS Mechanical
03.2018 - 09.2019

Brake Claim Payment Analyst

Percepta
05.2016 - 01.2018

TSR Agent

Percepta
05.2014 - 05.2016

Automotive Technician

Strauss Discount Auto
03.2007 - 10.2011

Administrative Assistant

Helzberg Diamond
05.2005 - 03.2007

High School Diploma -

City As Hight School

Master Automotive Program - Automotive

Automotive And Diesel Institute

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Teneshia Lewis