Teneyah Olmstead

Handled Inbound calls and assisted customers with technical assistance for their products, assisted with billing questions, and general customer support questions.

• Processed payments and applied to customer balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Worked in call center environment handling manual and automatically dialed outbound calls..
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Achieved performance goals on consistent basis.

• Resolved conflicts between employees to maintain positive and productive work environments.
• Applied security, safety and loss prevention strategies during shifts.
• Responded to and resolved customer questions and concerns.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed cash and credit card transactions accurately using POS software.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Navigated multiple computer systems and applications to find information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Informed customers of promotions to increase sales productivity and volume.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to team objectives in fast-paced environment.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Prepared merchandise for sales floor by pricing or tagging.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Helped customers locate products and checked store system for merchandise at other sites.