Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Tenfair Joseni

Brooklyn

Summary

Dynamic IT professional with extensive experience at The Cotton Company of Zimbabwe, excelling in network security and IT asset management. Proven ability to enhance system efficiency and user compliance through effective technical troubleshooting and end-user training. Committed to implementing innovative solutions that drive operational success and improve user satisfaction.

Overview

4
4
years of professional experience

Work History

MIS Officer

The Cotton Company of Zimbabwe
04.2023 - 12.2024
  • Deploy and manage Active Directory Domain Services (AD DS), DNS, DHCP, and Backup and Recovery on Windows Servers.
  • Providing technical support and assistance to end users, troubleshooting hardware and software issues.
  • Managing and maintaining computer systems and networks on both the LAN and WLAN.
    Assisting with the implementation of new IT projects and initiatives.
  • Collaborating with team members to ensure the smooth operation of IT systems.
  • Keeping up to date with the latest technology trends and best practices.
  • Carrying out data backups and data recoveries for the company’s systems, according to the MIS procedure.
  • Providing ICT device specifications to facilitate purchase.
  • Maintaining accurate records of all IT assets, both hardware and software.
  • Managing IT assets, and inventory movement and allocation.
  • Ensuring the security of computer systems and enforcing user compliance with the IT Security Policy.
  • Administrative support (account maintenance, password management, user
    access permissions, computer and network security, granting the appropriate
    level of privileges ).
  • Reporting, logging, and following up on all unresolved system problems as per MIS procedure.
  • Ensuring systems are put to maximum use, eliminating all unwarranted manual interventions of all relevant facilities incorporated in the systems.
  • Reviewing and updating application user manuals in line with system updates.
  • Submitting all necessary reports to MIS on a weekly, monthly, and quarterly basis.

ICT Support Specilist

Betach Laboratories
12.2022 - 04.2024
  • Installing Windows and Linux operating systems.
  • Provided technical support and assistance to end users, troubleshooting hardware and software issues.
  • Installed and configured computer systems and networks.
  • Performed regular maintenance and updates on IT systems.
  • Graphic design using Canva.
  • Data capturing.
    Social media marketing.
  • Search engine optimization (SEO) and search engine marketing (SEM).
    Managing and configuring emails.
    Implementation of new technologies and teaching end users how to operate them.

MIS Intern

The Cotton Company of Zimbabwe
03.2021 - 04.2022
  • Installing new technologies and teaching end users how to operate them.
  • Providing remote technical support via the internet or phone.
  • Responding to end-user support inquiries.
  • Backing up and restoring files.
  • Maintaining operating systems, repairing hardware and configuring software, monitoring the server room, and troubleshooting the network.
  • Administrative support (account maintenance, password management, user access permissions, computer, and network security).
  • Maintaining documentation of problems and processes.

Education

Master of Science - Cyber Security

Yeshiva University
12-2026

Bachelor of Science - Information Systems

Midlands State University
Zimbabwe
08-2022

Skills

  • Network security
  • IT asset management
  • Active directory management
  • Technical troubleshooting
  • Incident response
  • End-user training

Affiliations

  • Actively participated in the development and implementation of the Business Continuity Plan at The Cotton Company of Zimbabwe, contributing to organizational resilience and risk management strategies.

References

References available upon request.

Timeline

MIS Officer

The Cotton Company of Zimbabwe
04.2023 - 12.2024

ICT Support Specilist

Betach Laboratories
12.2022 - 04.2024

MIS Intern

The Cotton Company of Zimbabwe
03.2021 - 04.2022

Master of Science - Cyber Security

Yeshiva University

Bachelor of Science - Information Systems

Midlands State University

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