Tengthao Boualang
Sacramento,USA
Summary
Highly motivated and result-driven professional with a track record of driving successful outcomes in dynamic environments. Adept at quickly adapting to new challenges and solving problems with innovative solutions. Strong collaborator with a talent for working both independently and within teams to meet organizational objectives. Committed to continuous learning and delivering impactful results in fast-paced settings.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Community Operations Specialist (Content Moderator for META)
TDCX - Transformative Digital Customer Experience
10.2018 - 06.2023
- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy
- Assist our community and help resolve inquiries empathetically, accurately and on time
- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site
- Recognize trends and patterns, escalating any issues outside company policy to the global team
- Ability to work on rotations, over weekends, and adapt to rapidly changing priorities in the Facebook, IG, WhatsApp line
- Ensure confidentiality, security, integrity and privacy of data as top priority
- Any other duties and responsibilities that may be assigned by the management from time to time, within the category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Business Consultant
Ishida Taiseisha (Thailand) Co., Ltd
09.2016 - 09.2018
- Organizing and assigning business projects
- Meeting with clients to perform assessments
- Analyze business processes, identify areas for improvement, and develop actionable recommendations that drive growth
- Helping companies improve their operations by offering advice on strategies, increasing profitability, and boosting overall performance
- Developing and implementing promotional campaigns
- Other responsibilities may include reviewing and analyzing different aspects of the business, compiling data and reports, presenting recommendations, and guiding the implementation of new projects
- Creating detailed business plans and Helps companies improve their operations by offering advice on strategies, increasing profitability, and boosting overall performance
Technical Support Executive/Call Center
Scicom (Malaysia) Sole Co., Ltd (Huawei Technology)
06.2015 - 06.2016
- A Technical Support Executive or Call Center is responsible for delivering premium technical support and customer service to users and clients
- They assist customers with technical issues related to computer, mobile, tablet hardware and software, escalate intricate issues to higher-level support, and help customers with product usage and troubleshooting
- Working closely with other departments to ensure a seamless support experience and promote continuous improvement in technical support services
- Be responsible for handling incoming and outgoing calls, resolving customer issues, and ensuring a positive customer experience
- And maintaining high levels of professionalism and efficiency in service delivery
Regional Sale Executive
Maha Chemical Asia PTD LTD
01.2014 - 05.2015
- Develop and implement sales strategies to achieve targets and increase revenue
- Leading and managing the sales team
- Building and maintaining relationships with clients
- Manage and motivate the sales team to meet performance goals
- Travel within the region to meet with clients and attend industry events
- Identify and pursue new business opportunities within the region
- Keep current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume and product mix
Education
Bachelor of Business Administration -
Lao-American College
Vientiane, Laos01.2015
Computer Training Certificate - undefined
Lao-American College
01.2015
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Adobe Creative Suite: Photoshop, Illustrator
- Network Installation: Internet, Email, Private Networks
- Problem resolution
- Community engagement
- Customer relationship management (CRM)
- Team development
Accomplishments
- Achieved 4 times Awards for being Employees of the Month.
- Be honored for The only employee who can handle 4 languages for Lao Market
Languages
English
Full Professional
Thai
Native or Bilingual
lao
Native or Bilingual
hmong
Native or Bilingual
Timeline
Community Operations Specialist (Content Moderator for META)
TDCX - Transformative Digital Customer Experience
10.2018 - 06.2023
Business Consultant
Ishida Taiseisha (Thailand) Co., Ltd
09.2016 - 09.2018
Technical Support Executive/Call Center
Scicom (Malaysia) Sole Co., Ltd (Huawei Technology)
06.2015 - 06.2016
Regional Sale Executive
Maha Chemical Asia PTD LTD
01.2014 - 05.2015
Computer Training Certificate - undefined
Lao-American College
Bachelor of Business Administration -
Lao-American College
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