Tengwei Cai
Shenzhen,China
Summary
English: Business Management graduate (UMass Boston) with specialized training in F&B Management from George Brown College. I combine a strong business academic background with hands-on hospitality experience in Toronto, and entrepreneurial ventures in China. Possessing a collaborative spirit, trilingual communication skills, and a 'business owner' mindset, I am seeking a role in F&B supervision, guest relations, or hotel operations in Shenzhen to contribute to the team with my operational expertise and dedication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner & Operations Manager
陈文鼎 (Chen Wending) - Tea & Beverage
Quanzhou, China
01.2024 - Current
- Managed daily operations of a franchise beverage store, ensuring strict adherence to brand SOPs and product quality standards.
- Monitored inventory levels and supply chains to optimize food costs and reduce waste.
- Recruited and trained staff, fostering a positive work environment and maintaining high customer service standards.
- Managed daily operations of tea and beverage production.
Banquet & Fine Dining Operations
The Chefs' House (George Brown College)
Toronto, Canada
01.2023 - 01.2024
- Participated in organizing and serving large-scale banquets for over 100 guests, ensuring precise venue setup and timing.
- Delivered professional table service in a student-run fine dining restaurant, open to the public, adhering to high service standards.
- Worked closely with the culinary team (back of house) to ensure seamless food delivery and guest satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Hotel Operations Intern
Chelsea Hotel, Toronto
Toronto, Canada
01.2023 - 01.2024
- Completed a rotational internship in a busy downtown hotel, gaining practical exposure to Front Office and F&B operations.
- Assisted international guests with check-in/out procedures and luggage handling, ensuring a smooth arrival and departure experience.
- Supported the team in daily tasks, handling guest inquiries in English and maintaining service efficiency during peak hours.
- Created reports summarizing performance metrics and presented findings to senior management.
Restaurant Manager
Tuk-Tuk Kitchen
Canada
01.2022 - 01.2023
- Oversaw the daily floor operations of an Asian fusion restaurant, ensuring service quality and customer satisfaction.
- Trained front-of-house staff on service etiquette and menu knowledge to improve the dining experience.
- Handled customer feedback and operational issues promptly to ensure smooth service flow.
- Managed daily operations and staff scheduling for efficient restaurant flow.
- Developed menus by sourcing local ingredients and creating unique dishes.
Education
Certificate - Food and Beverage Management
George Brown College
Toronto, ON, Canada01.2024
Bachelor of Science - Business Management
University of Massachusetts Boston
Boston, MA, USA01.2022
Skills
- Banquet Operations
- Fine Dining Service
- Operational SOPs
- Customer Service
- Inventory Management
- Event planning
Certification
- Smart Serve (Ontario)
- Food Handler Certificate
Skills
Conversational, Banquet Operations, Fine Dining Service, Operational SOPs, Customer Service, Inventory Management
Languages
English
Full Professional
Chinese (Cantonese)
Professional
Timeline
Owner & Operations Manager
陈文鼎 (Chen Wending) - Tea & Beverage
01.2024 - Current
Banquet & Fine Dining Operations
The Chefs' House (George Brown College)
01.2023 - 01.2024
Hotel Operations Intern
Chelsea Hotel, Toronto
01.2023 - 01.2024
Restaurant Manager
Tuk-Tuk Kitchen
01.2022 - 01.2023
Certificate - Food and Beverage Management
George Brown College
Bachelor of Science - Business Management
University of Massachusetts Boston