Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tenia Brown

Tenia Brown

Chicago,IL

Summary

Evidence-first Fraud and Risk Operations professional at JPMorgan Chase with progressive experience across application risk review, fraud recovery, and representment. Skilled in credit report analysis, risk indicator detection, and audit-ready documentation, translating findings into clear, compliant decisions in high-stakes client situations. Partner across business lines with bankers and internal stakeholders to resolve exceptions, clear holds, and drive timely outcomes that protect both client experience and firm risk. Experienced across a full range of dollar amounts, with proven accuracy and discretion on high-value items of up to $1M. Leveraging this risk-and-controls foundation to transition into a Treasury/Cash Management pathway focused on payments, controls, and client cash flow support.

Overview

5
5
years of professional experience

Work History

Fraud Representment Specialist

JPMorgan Chase & Co.
Elgin, United States
08.2025 - Current
  • Lead end-to-end representment by building audit-ready evidence packages and defensible case narratives aligned to policy, deadlines, and dispute requirements.
  • Partner across business lines to validate case details, close documentation gaps, and coordinate internal support so submissions are complete, consistent, and supported.
  • Maintain decision integrity under pressure while protecting the firm from avoidable losses and reducing rework through strong quality checks and clean documentation standards.

Fraud Recovery Specialist

JPMorgan Chase & Co.
Elgin, United States
02.2024 - 08.2025
  • Investigated reported credit card fraud by gathering and analyzing evidence to determine whether to support or deny claims in alignment with risk controls and policy.
  • Communicated outcomes to cardholders—including decisions not in the customer's favor—with clarity, professionalism, and firm boundaries to protect trust while protecting the firm.
  • Collaborated with bankers and internal partners to clarify account activity, resolve exceptions, support escalations, and drive compliant resolution within required timelines.

Fraud Specialist (SME)

JPMorgan Chase & Co.
Elgin, United States
03.2022 - 02.2024
  • Served as an SME reviewing business and credit card applications from identity verification through credit history analysis.
  • Pulled and analyzed credit reports to assess risk, identify potential credit abuse, evaluate utilization patterns, and detect inconsistencies or red flags requiring escalation or prevention of account opening.
  • Worked directly with bankers and cross-functional stakeholders to validate applicant information, clear holds, resolve documentation gaps, and ensure each decision was consistent, compliant, and thoroughly documented.

Remittance & Document Transaction Specialist

Veterans Sourcing Group (VSG)
Chicago, United States
05.2021 - 03.2022
  • Evidence-first Lockbox Remittance Processor at JPMorgan Chase with high-volume remittance intake and controls experience, including accurate processing and compliant, traceable filing of $1M+ payments/receipts.
  • Verify payor/invoice details, scan/index supporting documentation, and clear exceptions quickly to prevent misapplies, delays, and downstream breaks.
  • Comfortable handling high-dollar items with discretion and steady accuracy while maintaining audit-ready records and timely routing.
  • Contract JPMorgan Chase & Co. — Treasury Services (Lockbox)

Education

B.S. - Accounting & Finance

Wilmington University
06-2027

Cybersecurity Certificate -

Guild
12-2024

Skills

  • Evidence compilation
  • Quality control mindset
  • Professional writing
  • Stakeholder communication
  • Confidential data handling
  • High-volume case management
  • Process consistency

Timeline

Fraud Representment Specialist

JPMorgan Chase & Co.
08.2025 - Current

Fraud Recovery Specialist

JPMorgan Chase & Co.
02.2024 - 08.2025

Fraud Specialist (SME)

JPMorgan Chase & Co.
03.2022 - 02.2024

Remittance & Document Transaction Specialist

Veterans Sourcing Group (VSG)
05.2021 - 03.2022

B.S. - Accounting & Finance

Wilmington University

Cybersecurity Certificate -

Guild
Tenia Brown