Tenia Bundrage
Bradenton,FL
Summary
Dynamic Patient Financial Counselor with extensive experience at Florida Cancer Specialists, adept at negotiating payment plans and enhancing patient satisfaction. Proven expertise in insurance verification and claims processing, coupled with exceptional communication skills. Successfully reduced hospital bad debt through proactive patient engagement and education on financial assistance programs.
Overview
19
19
years of professional experience
Work History
Patient Financial Counselor
Florida Cancer Specialists
11.2021 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Collaborated with healthcare providers to ensure accurate billing codes, reducing claim denials and improving reimbursement rates.
- Negotiated payment plans and settlements with patients, improving cash flow and reducing accounts receivable aging.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Desk Receptionist
Costal Orthopedics
01.2017 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
Manager
Rue 21
01.2007 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Education
No Degree - Business Administration
State College of Florida
Bradenton, FLHigh School Diploma -
Southeast Highschool
Bradenton, FL06-2009
Skills
- Medicare expertise
- Claims processing
- Payment negotiations
- Insurance verification
- Medical billing
- Medicaid
- Customer service
- HIPAA compliance
- Payment collection
- Time management
- Calm and effective under pressure
- Reliability
- Excellent communication
- Patient education
- Insurance verifying
- Patient documentation
- Medical insurance
- Insurance authorizations
- 50 WPM typing speed
Timeline
Patient Financial Counselor
Florida Cancer Specialists
11.2021 - Current
Front Desk Receptionist
Costal Orthopedics
01.2017 - 10.2021
Manager
Rue 21
01.2007 - 01.2014
No Degree - Business Administration
State College of Florida
High School Diploma -
Southeast Highschool