Summary
Overview
Work History
Education
Skills
Timeline
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Tenia Davis

Los Angeles,CA

Summary

Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Authorized to work in the US for any employer

Overview

10
10
years of professional experience

Work History

Mac

Genius, Apple
09.2020 - Current
  • Assisting customers with their technical needs to find the best solution for repair.
  • Designed user experience frameworks applicable to fit both iPad and iPhone screens.
  • Installed and configured new devices and system components.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Apple Pay Business Specialist

Apple
01.2021 - 06.2021
  • Conducted research to identify customer needs.
  • Consistently built long-term relationships with existing and new customers.
  • Developed growth strategies based on customer satisfaction and financial gain.
  • Prepared and maintained records of sales and revenue.
  • Played a key role in the successful activation of ApplePay accounts, increasing market position and surpassing e-commerce payment activations of competitors.

Business Expert

Apple
09.2016 - 01.2022
  • Served as liaison between Apple Business, our business customers, store personnel and various store departments
  • Recommended and helped customers select merchandise based on their needs
  • Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving
  • Returned phone calls and emails in a timely manner
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • • UtilizeCustomerRelationshipManagement(CRM)toolstoplanandforecastbusinessperformancethrough account management, pipeline building, and opportunity management, generate new leads and develop account plans to start and expand adoption of solutions across the Apple ecosystem, discover customer needs through briefings, to prepare and present proposals, inform and offer customers the complete suite of sales
  • Generated reports detailing findings and recommendations.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Personal Banker

Wells Fargo
02.2013 - 02.2015
  • Experienced use of MS office suites software Basic PC skills including Microsoft Word and Excel
  • Responsible for maintaining a customer database to provided supportive follow up contact with our banking customers to continue to act as an advocate on their behalf
  • Approximately 20% of follow up communication with the customers was completed by phone correspondence.

Education

Bachelor In Psychology - Social Psychology

Johnson C Smith University
Charlotte, NC

Skills

  • Microsoft Office (4 years)
  • Training
  • CRM (3 years)
  • Salesforce (2 years)
  • Banking
  • Business Development
  • Account Management
  • Branding
  • Marketing
  • Digital Marketing
  • Email Marketing
  • Social Media Management
  • Computer skills
  • ACH
  • B2B Sales
  • Adobe Creative Suite
  • Sales Management
  • Additional Information
  • SKILLS
  • Time management skills Results-oriented
  • Training and development Excellent communication
  • Client-focused Quick learner
  • Resolving Problems and Incidents
  • Technical Troubleshooting
  • Help Desk Support
  • Organizational Skills
  • Call Center Operations
  • Account Administration
  • Microsoft ASPNET
  • Friendly and Patient
  • Auditing Service Requests
  • Client Rapport-Building
  • Training Junior Team Members
  • Online Chat Support
  • Incoming Call Management
  • Remote Technical Support
  • Customer Communication and Empathy

Timeline

Apple Pay Business Specialist

Apple
01.2021 - 06.2021

Mac

Genius, Apple
09.2020 - Current

Business Expert

Apple
09.2016 - 01.2022

Personal Banker

Wells Fargo
02.2013 - 02.2015

Bachelor In Psychology - Social Psychology

Johnson C Smith University

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Tenia Davis