Tenia Sloan
Kingston,TN
Summary
Dynamic professional with a proven track record in customer service and data entry, notably at Weigels. Excelled in multitasking and organization, enhancing team performance by mentoring new cashiers and streamlining portfolio management at LDF Business Development Corporation. Skilled in leveraging attention to detail and complaint resolution to achieve exceptional customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cashier
Weigels
Kingston, TN
06.2022 - 01.2025
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed large diesel fuel transactions POS register.
- Multi-task customer transactions.
- Used suggestive selling techniques to promote add-on sales.
Portfolio Support Agent
LDF Business Development Corporation
Lac Du Flambeau, WI
02.2019 - 03.2022
- Call center that provides support services for Tribal Lending Entities to online loan lending industries in a fast pace position that reviews and verifies confidential information.
- Providing excellent communication and problem-solving skills to customers' questions and problems.
- Managing workflow to ensure the portfolio runs smoothly.
- Proficient and accurately entering date while using Microsoft Office Suite
- Providing consistent phone coverage, out bound and inbound calls.
Valet Dispatch / Valet Driver
Riverspirit Casino Resort
Tulsa, OK
04.2016 - 12.2018
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Kept digital logs updated with cars, locations and special customer information.
- Logged assigned vehicle tags in specified software.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Responded to questions about local area and company services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Communicated with team via two way radios.
Education
Associate of Arts - Health Administration
South College
Knoxville, TN05-2026
Skills
- Attention to detail
- Data entry
- Customer service
- Complaint resolution
- Proficient in [software]
- Multitasking and organization
Timeline
Cashier
Weigels
06.2022 - 01.2025
Portfolio Support Agent
LDF Business Development Corporation
02.2019 - 03.2022
Valet Dispatch / Valet Driver
Riverspirit Casino Resort
04.2016 - 12.2018
Associate of Arts - Health Administration
South College