Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Tenicha Brooks

Henderson,NC

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 10+ years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
12.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Inbound Expert

Target
05.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Store Manager

Citi Trends
07.2021 - 07.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Assistant Manager

Dollar General
10.2020 - 06.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Ciustomer Service Representive

Friendly Check
01.2020 - 06.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Assistant Manager

Roses
08.2017 - 08.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

ACS
01.2013 - 07.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Cashier

Beauty World
02.2008 - 12.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associate of Science - Business Management And Accounting

Independence University
Salt Lake City, UT
06.2019

Associate of Science - Criminal Justice

Everst University
Tampa, FL
07.2016

High School Diploma -

Northern Vance High
Henderson,NC
08.2004

Skills

  • Operations Monitoring
  • Performance Improvement
  • Operations Management
  • Work Delegation
  • Conflict Resolution
  • Loss Prevention
  • Team Motivation
  • Rules Enforcement
  • Regulatory Compliance
  • Guest Service
  • Data analysis

Certification

CPR / AED / First-Aid ( infant - Child - Adult )

Timeline

Shift Lead

Walgreens
12.2023 - Current

Inbound Expert

Target
05.2023 - Current

Store Manager

Citi Trends
07.2021 - 07.2022

Assistant Manager

Dollar General
10.2020 - 06.2021

Ciustomer Service Representive

Friendly Check
01.2020 - 06.2021

Assistant Manager

Roses
08.2017 - 08.2020

Customer Service Representative

ACS
01.2013 - 07.2017

Cashier

Beauty World
02.2008 - 12.2013

Associate of Science - Business Management And Accounting

Independence University

Associate of Science - Criminal Justice

Everst University

High School Diploma -

Northern Vance High

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Tenicha Brooks