Tenicole Yearwood
Cybersecurity Data Analyst
Dallas,GA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
Contracting Officer Representative (COR) / Acquisition Management Analyst
Internal Revenue Service
05.2024 - Current
- Clerical and technical work supporting management and program analysis functions.
- Assist with projects within the Cyber Threat Response & Remediation Team (CTR&R) and Security Services & Investment (SS&I) areas of Cybersecurity.
- Serves as a Primary/Alternate Contracting Officer Representative (COR) on one or more contracts.
- Assist customers with development of contract specifications or work statements (PWS/SOO/SOW) to promote full and open competition, including restrictions only as necessary to satisfy the minimum, and stating requirements in terms of functions to be performed, performance required, or essential physical characteristics.
- Assist customers with development of Independent Government Cost Estimates (IGCE), Acquisition Plans, and Market Research for acquisition requirements.
- Assist customers with development of Quality Assurance Surveillance Plans (QASP), Sole Source documentation, and Technical Evaluation Plans when necessary.
- Facilitate acquisition package development, review, and routing in accordance with IRM, IT processes and procedures, Procurements published Acquisition Planning Dates, and IRS Procurement & Acquisition Package Document Checklist (IT and Non-IT).
- Adhere to Procurement COR guidelines for monitoring and managing contract operation and performance.
- Closely follow Procurement-initiated COR guidelines on working with contractors while maintaining professional working relationships with vendors, contractors, partners, customers.
- Coordinate with the program offices on actions relating to funding, delivery or performance schedules and changes in scope of work.
- Coordinate with Facilities Management and Security Services (FMSS), Personnel Security (PS), IT Cybersecurity FISMA Training Team, Vendor Points of Contact and other administrative office actions to facilitate timely background investigations and separations; issuance and return of Government-furnished equipment (GFE) (i.e. SmartID, laptop, etc); and completion of Security Awareness Briefings (SAT) and Specialized IT Security (SITS) training (within the required timeframes).
- Monitor and coordinate financial management controls with budget and paying offices and program fund managers.
- Promptly perform receipt and acceptance of goods and services and reviewing the contractor’s invoices to ensure that they accurately reflect the work completed in accordance with the requirements of the contract and certifying acceptance.
- Assure prompt review of draft and final reports so distribution of the reports can be made within the specified completion date of the contract and assuring prompt inspection and acceptance or rejection of other deliverable items or services.
- Effective oral and written communication.
- Experience with acquisition life cycle, contract management, (including all areas of life cycle activities).
- Monitoring, reviewing, and analyzing contractor expenses, including, direct and in-direct costs, contracts execution and management.
- FAC-COR certified (Contracting Officer Representative (COR) Certification Level I).
Project Management Assistant
Internal Revenue Service
02.2024 - 05.2024
- Clerical and technical work supporting management and program analysis functions.
- Assist with projects within the Cyber Threat Response & Remediation Team (CTR&R) and Security Services & Investment (SS&I) areas of Cybersecurity.
- Concurrently enrolled in Cyber premier workforce development program SHIELD.
- Cultivate new skill sets through SHIELD while applying existing skills in the CTR&R domain.
- Manage, analyze, and evaluate asset control life cycle for Information Technology services and programs.
- Manage project assets, ensuring their acquisition aligns with project’s needs, and overseeing their utilization throughout the project lifecycle.
- Prepare PAR actions in HR Connect for multiple teams.
- Schedule meetings and conferences.
- Serve as point-of-contact for IT projects with vendors, employees, and executives.
- Provide technical expertise for significant projects in designing, testing, debugging, and maintaining programs via SharePoint and Power Bi.
- Assess new system designs to provide continuous improvement to enhance project quality and risk management.
- Collect and analyze data from subject matter experts to gather insights into work processes.
- Prepare correspondence and reports using automation software.
- Update and control incoming correspondence and action documents.
- Create visual charts from acquired data to illustrate information flow.
- Sequence programs for computer processing for optimal production efficiency.
- Analyze workforce demographics, trends, and internal/external factors to forecast future staffing needs.
- Develop hiring plans that include strategies to facilitate recruiting and retaining a diverse cybersecurity workforce.
- Assist Business Units (BU) with recruitment efforts by conducting interviews and screening of applicants.
- Monitor, evaluate, and report progress made in relation to workforce-related strategic and operational plans.
- Develop training plans for Cyber Exchange Program Participants to aid with skills assessment and career counseling.
- Work with the Program manager to launch mentor and mentee matching dashboard.
Tax Examiner Technician
Internal Revenue Service
11.2023 - 02.2024
- Perform analysis of installment agreement requests that includes all types of income, credits, deductions, and other taxes.
- Work that involves analyzing collection cases and adjusting taxpayer accounts with wide range of income tax issues of current or prior tax year rules, regulations, and procedures.
- Determine presence of a variety of factors which impact on the processing of the case, such as a statute of limitation expiration.
- Responds to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules and other documentation; resolves account inquiries; advises taxpayers of enforcement actions; manages sensitive case problems designated as requiring special case handling.
- Review case files, tax returns, examination reports, work papers, adjustments and closing documents.
- Determines that required documents are present, complete and consistent with the examination reports.
- Ensures that all necessary documents are properly signed and executed.
- Compute the proper assessable and allowable interest considering affected tax periods, varying interest rates, information received from the taxpayer, or other conditions identified when working the case.
- Compute allowable interest and the abatements of interest and penalties due to overpayments and/or over assessments.
- Secures payment of delinquent taxes and filing of delinquent returns.
- Recommends lien and/or levy action, includes initiating supporting information for release.
- Extensive knowledge of individual, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents to identify the nature and scope of problems or issues, make appropriate adjustments to accounts, and advise the taxpayer of options available for meeting tax obligations.
Tax Examiner Technician
Internal Revenue Service
07.2023 - 11.2023
- Perform analysis of returns identified as underreported/ overreported and includes all types of income, credits, deductions, and other taxes.
- Work that involves analyzing AUR cases and adjusting taxpayer accounts with wide range of income tax issues of current or prior tax year rules, regulations, and procedures.
- Determine presence of a variety of factors which impact on the processing of the case, such as a statute of limitation expiration.
- Review case files, tax returns, examination reports, work papers, adjustments and closing documents.
- Determines that required documents are present, complete and consistent with the examination reports.
- Ensures that all necessary documents are properly signed and executed.
- Compute the proper assessable and allowable interest considering affected tax periods, varying interest rates, information received from the taxpayer, or other conditions identified when working the case.
- Compute allowable interest and the abatements of interest and penalties due to overpayments and/or over assessments.
- Extensive knowledge of individual, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents to identify the nature and scope of problems or issues, make appropriate adjustments to accounts, and advise the taxpayer of options available for meeting tax obligations.
Production Lead
Mondelez International
09.2016 - 08.2020
- Handled product flow from the Bake Shop and contingencies in product flow (starts, stops, and makes minor adjustments to packaging and processing equipment).
- Controls several pieces of equipment to ensure that they run properly.
- Feeds and supplies packaging materials, adhesives, and other operating supplies as needed.
- Supplies work area with packaging and operating material.
- Installs packing and operating materials onto equipment, cartons, labels.
- Checks product for adherence to specifications and records information.
- Support deployment of various key trainings.
- Responsible for employee’s skill and development along with documentation.
- Accountable for shift KPI results across shifts and lines.
- Lead, supervise, and labor management of employees.
Customer Account Manager
Dominion Energy
01.2016 - 08.2016
- Provide premier service to the residential customers.
- Demonstrate excellent customer service skills.
- Manage, support and advise customers on electric service.
- Perform billing reconciliation by analyzing and resolving customer billing disputes.
- Provide detailed explanation of electric rates, solving electric power quality deficiencies.
- Perform account consumption history analysis in resolving high bill complaints and electrical usage inquiries.
- Meetings with management regarding a variety of personnel management problems.
Mortgage Government Analyst
SunTrust Mortgage
07.2013 - 01.2016
- Provide efficient, accurate, compliance-focused teammate support to the Mortgage and Consumer Default departments.
- Duties included: Communication with investors, attorney firms, and vendors via phone and/or electronic communication to obtain and provide legal documentation within the Claim Filing process.
- Default accounting functions including the processing and support of GL activities related to residential real estate owned (REO) production.
- Responsible for communicating directly with the investor(s) to follow up on requests involving claim files that require additional artifacts of evidence and the bill of collection analysis issues or developing/ drafting HUD of those files.
Loan Document Specialist III
Wachovia/ Wells Fargo Bank
01.2009 - 01.2010
- Perform a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products including initiating welcome calls to all qualified loan applicants via dialer campaigns, and reinforce next steps to complete the entire application process.
- Process applications, documents, and clear all stipulations.
- Responsible for all incoming and outgoing customer contact activities post pre-approval, handling status (from internal and external customers) and employment verification calls, collaborating with internal and/or external business units to resolve escalated issues, and research using various systems and hard copy to resolve issues that my delay disbursement.
- Assist with opportunities for additional training and/or system enhancements, and clear fraud triggers.
- Generate additional product referrals to sales.
- Retention efforts on returned and/or stale dated checks.
- Generate appeal and waiver requests for review by underwriters.
- Work manual credit/disclosure reports and exception processes.
- Processing; closing and compliance for loan products; interpreting policies while analyzing applicant and documentation; ordering all required verifications, documentation and subsequent follow ups.
Education
High School Diploma -
Meadowbrook High School
Richmond, Virginia 05.2001 - 01.2006
Skills
- Types 55 wpm
- Data Entry
- Customer Service (Clerical/Technical)
- Team Leader
- Supervisor
- Strong written and Oral communication skills
- Technical Competence
- Attention to Detail
- Decision making
- Cybersecurity Exchange Program
- Project Management
- AWS
- Security
- Power BI
- OneDrive
- Adobe Acrobat
- Six Sigma
- Human Resources
- Supply Chain Management
- Logistics
- Manufacturing Tracker Systems
- MS Project
- MS Visio
- MS PowerPoint
- MS Outlook/Teams
- Visible Analyst
- Adobe Acrobat 5/4
- MS Office 365/2000
- Lotus Notes
- MS Word
- MS Excel
- MS Access
- MBI CETS
- SharePoint
- Kronos
- HR Connect
- ABIS
- CMAP
- Workday
- PeopleSoft
- MERS
- Mainframe
- Fiserv
- Connect
- Google Sheets
- BEARS
- Pticket
- IDRIS
- JAVA
- NIST
- Salesforce
- SQL
Document review
Audit support
Budget analysis
Payment processing
Subcontractor management
Stakeholder communication
Policy interpretation
Scope definition
Contract modification
Contract closeout
Cost estimating
Procurement oversight
Teamwork and collaboration
Customer service
Problem-solving
Price negotiations
Time management
MS office
Problem-solving abilities
Multitasking
Team leadership
Operations management
Multitasking Abilities
Excellent communication
Decision-making
Document preparation
Self motivation
Product knowledge
Time management abilities
Adaptability and flexibility
Data collection
Verbal and written communication
Effective communication
Active listening
Critical thinking
Organizational skills
Team building
Attention to detail
Bid process management
Logistics management
Adaptability
Documentation and reporting
Record keeping
Quality assurance
Quality control
Coaching and mentoring
Project management
Analytical skills
Financial analysis
Risk management
Cost analysis
Data analysis
Professionalism
Task prioritization
Reliability
Written communication
Account management
Continuous improvement
Risk assessment
Process improvement
Program coordination
Inventory coordination
Staff training
Conflict resolution
Goal setting
Basic mathematics
Quality assurance standards
Contract management
Certification
Contracting Officer Representative (COR) Level 1
Timeline
Contracting Officer Representative (COR) / Acquisition Management Analyst
Internal Revenue Service
05.2024 - Current
Project Management Assistant
Internal Revenue Service
02.2024 - 05.2024
Tax Examiner Technician
Internal Revenue Service
11.2023 - 02.2024
Tax Examiner Technician
Internal Revenue Service
07.2023 - 11.2023
Production Lead
Mondelez International
09.2016 - 08.2020
Customer Account Manager
Dominion Energy
01.2016 - 08.2016
Mortgage Government Analyst
SunTrust Mortgage
07.2013 - 01.2016
Loan Document Specialist III
Wachovia/ Wells Fargo Bank
01.2009 - 01.2010
High School Diploma -
Meadowbrook High School
05.2001 - 01.2006
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