Te'Nika McKnight
Boydton,VA
Summary
Dedicated Customer Support Specialist with a proven track record of enhancing customer satisfaction through exceptional service. Recognized for calm and composed handling of stressful situations, effectively reducing customer dissatisfaction through decisive communication and tailored solutions. Proficient in utilizing empathy and active listening to address customer needs, fostering positive experiences and long-term relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internship Student
All out Management
Orlando, Florida
08.2021 - 10.2021
- Developed spreadsheets and useful data models to track and outline key information.
- Helped develop event strategies and plans to drive successful completion of each marketing project and achieve key targets.
- Managed complete database of files, contacts and project materials.
- Placed marketing and advertising displays and materials at stores.
- Shadowed staff and learned advanced work.
- Analyzed and prioritized multiple responsibilities.
- Worked alongside senior team members to learn related job tasks and roles.
- Accepted instruction from management regarding assignments and tasks.
- Collaborated with supervisors and submitted reports and spreadsheets for review.
Government Contractor
H&S Resources
Boydton , VA
04.2018 - 11.2020
- Maintained cleanliness and the confidentiality of the US Army of Engineers Kerr lake location.
- Provided insight regarding job duties to optimize productivity.
- Maintained accountability for building keys, master keys and access cards.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Read and followed company, customer and safety rules, policies and procedures.
- Reported interior and exterior maintenance needs to managers.
Census Enumerator
US Census Bureau
Boydton, VA
07.2020 - 10.2020
- Utilized online resources such as GIS mapping programs for locating residences within assigned territories.
- Explained the purpose and importance of participating in the census program to respondents.
- Adhered to established policies and procedures when conducting interviews with residents.
- Conducted door-to-door surveys to collect data from households and individuals.
- Performed quality control checks on survey forms before submitting them for processing.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Verified accuracy of collected information and updated records accordingly.
Product Demonstrator
Crossmark
Henderson, NC
08.2020 - 09.2020
- Engaged customers warmly and encouraged each to try products, boosting sales of said items.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Managed and successfully controlled in-store sampling of different products by preparing samples and interacting with customers.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
Inventory Associate; Cashier; Order Fulfiller
Walmart
South Hill , VA
03.2011 - 06.2017
- Performed inventory counts and ordered materials.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Resolved customer complaints immediately, escalating those that required additional assistance.
- Completed forecasts to determine needed inventory.
- Met store customers on floor and discussed needs.
- Inserted security markers into or onto merchandise and tagged with pricing information.
- Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
- Outlined production commitments and timetables using sales forecast information.
- Performed physical inventory counts to ensure accuracy of inventory records.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated various machinery such as shrink wrap machines, label printers.
- Processed incoming orders, accurately entered data into system, and prepared items for shipment.
- Communicated regularly with team members regarding progress on current projects.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Weighed and measured products and materials to meet regulatory requirements.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Cybersecurity - Cybersecurity
Per Scholas
New Philadelphia, PA07.2021
Certificate - Nursing
Southside Community College
Alberta, VA04-2015
High School Diploma - Information Technology
Central High School
Victoria, VA06.2010
Skills
- Working collaboratively
- Policies implementation
- Critical thinking
- Computer skills
- Inventory tracking proficiency
- Audit counts
- Stockroom procedures
- Product organization
- Mentoring and training
- Data entry
- Database management
- Administering interviews
- Data collection
- Confidential data protection
- Active listening
- Documentation skills
- Product knowledge
- Payment oversight
- Product demonstrations
- Money Management
- Customer Service
- Cash drawer balancing
- Product recommendations
- Training and mentoring
- ID verification
- Security monitoring
- Issue resolution
- Payment processing
- Scanner operations
- Multitasking
- Troubleshooting
- Organizational skills
- Time management
- Analytical
- Decision-making
- Planning
- Agile work processes
Certification
- cybersecurity
Timeline
Internship Student
All out Management
08.2021 - 10.2021
Product Demonstrator
Crossmark
08.2020 - 09.2020
Census Enumerator
US Census Bureau
07.2020 - 10.2020
Government Contractor
H&S Resources
04.2018 - 11.2020
Inventory Associate; Cashier; Order Fulfiller
Walmart
03.2011 - 06.2017
Cybersecurity - Cybersecurity
Per Scholas
Certificate - Nursing
Southside Community College
High School Diploma - Information Technology
Central High School
Similar Profiles
Marlanna BrooksMarlanna Brooks
Regional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management ServiceRegional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management Service
Mia LacroixMia Lacroix
Modeling at Wolves Management, Maggie Inc., Wanted ManagementModeling at Wolves Management, Maggie Inc., Wanted Management
Sandra GambleSandra Gamble
Office Manager / Receptionist at Shamrock Management / AE ManagementOffice Manager / Receptionist at Shamrock Management / AE Management
Seth DudleySeth Dudley
Welding Fabricator at American CatalystWelding Fabricator at American Catalyst
Cody E.CrumpCody E.Crump
Data Center Technician at MicrosoftData Center Technician at Microsoft