Tenikka Jones
Houston
Summary
Professional with a strong background in customer support, ready to excel in delivering exceptional service. Proven track record in resolving issues efficiently while maintaining a high level of satisfaction. Skilled in communication, problem-solving, and team collaboration. Known for adaptability and focus on achieving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Delta Air Lines, Inc
09.2023 - 05.2025
- Resolved customer inquiries efficiently through phone and email communication.
- Provided accurate information regarding flight schedules, ticketing, and baggage policies.
- Assisted customers with reservation changes and cancellations to enhance satisfaction.
- Collaborated with team members to ensure seamless customer service operations.
Administrative Assistant
Harris County Home Health Services
06.2022 - 09.2023
- Managed scheduling and calendar coordination for multiple executives, ensuring optimal time management.
- Streamlined office communication by implementing digital platforms for efficient information sharing.
- Assisted in preparing reports and presentations, enhancing clarity and visual impact for stakeholders.
- Organized company events and meetings, improving employee engagement and collaboration opportunities.
Medication Aide
Cheyenne Center
12.2021 - 06.2022
- Administered medications accurately following prescribed guidelines and schedules.
- Monitored patient responses to medications, reporting any adverse effects promptly.
- Assisted nursing staff with daily care activities, enhancing patient well-being and comfort.
- Maintained accurate medication records, ensuring compliance with regulatory standards.
PRN Nurse
Avantis Healthcare
11.2020 - 12.2022
- Administered medications and treatments as prescribed, ensuring patient safety and comfort.
- Monitored patient vital signs, documenting changes to inform care decisions.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management strategies and medications.
Customer Service Representative
Reliant Energy
05.2019 - 11.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining exceptional service levels.
- Collaborated with team members to streamline support processes and enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Nursing Science
Lone Star College
Houston, TX05-2019
Associate of Applied Science - Business Administration
Lone Star College
Houston, TX05-2016
High School Diploma -
C.E King High School
Houston, TX06-2014
Skills
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft outlook
- Follow-up skills
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
Customer Care Agent
Delta Air Lines, Inc
09.2023 - 05.2025
Administrative Assistant
Harris County Home Health Services
06.2022 - 09.2023
Medication Aide
Cheyenne Center
12.2021 - 06.2022
PRN Nurse
Avantis Healthcare
11.2020 - 12.2022
Customer Service Representative
Reliant Energy
05.2019 - 11.2020
Associate of Science - Nursing Science
Lone Star College
Associate of Applied Science - Business Administration
Lone Star College
High School Diploma -
C.E King High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Tamsir NjieTamsir Njie
Ramp Agent at Delta Air Lines, Hartsfield Jackson International AirportRamp Agent at Delta Air Lines, Hartsfield Jackson International Airport
Ifreika BrownIfreika Brown
Customer Service Representative at Delta Air Lines, IncCustomer Service Representative at Delta Air Lines, Inc
Yolande NgalleYolande Ngalle
Secrétaire Médicale at US Veterans Affairs North Texas Health Care SystemSecrétaire Médicale at US Veterans Affairs North Texas Health Care System
Jakob AveryJakob Avery
Managing Director at Isolani MediaManaging Director at Isolani Media