Tenille Brown
Program Manager
Pompano Beach,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
23
23
years of post-secondary education
Work History
President
Rubin Stacy Studio for Innovation & Education
03.2023 - Current
- Created impactful programs that effectively communicated organization's mission, vision, values, and accomplishments to diverse audiences.
- Built strong relationships with key stakeholders, including board members, donors, and community partners to foster collaboration and support.
- Expanded professional network through ongoing networking at events, conferences, and workshops.
Executive Assistant
Windhover Foundation
12.2022 - 12.2023
- Organized and coordinated meetings.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Supported Managing Director in decision-making processes by researching topics and providing relevant information.
Community Engagement Specialist
American Red Cross/ Alpha 1 Staffing
11.2018 - 11.2019
- Facilitated over 300+ hours of creative programming for 50+ youth ages 14-18
- Managed 5 new community-based relationships between organizations to facilitate stronger community engagements
- Managed volunteer and recovery efforts by increasing participation numbers of 100+ outreach hours using social media outlets
- Increased participation between two youth groups by 25%
- Coordinated 4 social projects to promote veterans
Customer Success Specialist
KForce Staffing
10.2016 - 10.2018
- Supported staff of 21 insurance case managers by supervising
- Recorded account information to open new customer accounts.
- Managed and successfully assigned average monthly caseload of 85+ clients
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Support Specialist
The Premier Group
09.2013 - 09.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Communications
Kaplan Purdue
05.2001 - Current
Skills
Strong written and verbal communication skills
Excellent interpersonal skills and experience working with a diverse clientele
Tech-savvy and experienced working with a variety of software packages specific to
Customer service
Experienced problem-solver with demonstrated ability to de-escalate customer
Documentation and reporting
Inbound Customer Service
Customer Relationship Management
Account management
Social content planning
Social media best practices
Online presence monitoring
Strategic communications
Timeline
President
Rubin Stacy Studio for Innovation & Education
03.2023 - Current
Executive Assistant
Windhover Foundation
12.2022 - 12.2023
Community Engagement Specialist
American Red Cross/ Alpha 1 Staffing
11.2018 - 11.2019
Customer Success Specialist
KForce Staffing
10.2016 - 10.2018
Customer Support Specialist
The Premier Group
09.2013 - 09.2016
Bachelor of Science - Communications
Kaplan Purdue
05.2001 - Current
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