Tenille Hardy
Richmond,VA
Summary
Dynamic leader with proven success at Super 8, where I spearheaded initiatives to exceed guest expectations and improve profitability. Skilled in customer service and revenue management, I motivated teams to achieve excellence and resolve guest issues innovatively, enhancing both satisfaction and financial health. Expert in multitasking and problem-solving, ensuring operational efficiency and compliance.
Overview
13
13
years of professional experience
Work History
Hotel Manager
Super 8
11.2011 - Current
- Motivated team to exceed expectations with recognition programs.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Evaluated staff performance to identify areas for improvement.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Processing payroll
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Greeted and assisted guests by gathering information pertaining to reservations, requests and payments.
Education
High School Diploma -
John Marshall High School
Richmond, VA06-1996
Skills
- Teamwork and leadership
- Multitasking Abilities
- Customer service
- Time management
- Problem-solving
Timeline
Hotel Manager
Super 8
11.2011 - Current
High School Diploma -
John Marshall High School
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