Tenille Owen
Johnson City ,TN
Summary
Hands-on individual known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
8
8
years of professional experience
Work History
Legal Secretary
Hockaday & Hockaday, P.A.
01.2022 - Current
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Obtained signatures from attorneys for legal documents.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Filed documents with courts on behalf of attorney.
- Assisted attorneys in collecting employment, medical and other records.
- Processed appeals, motions and pretrial agreements.
Customer Service Representative
XTEND Healthcare
01.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Scheduled vaccination appointments for customers in a timely manner.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Casino Host
Players Wold Arcade
09.2017 - 09.2018
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Informed guests of events and promotions.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Sales Clerk
Mountaineer Pawn Shop
09.2010 - 09.2014
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
Server
Tropical Grill
05.2009 - 08.2010
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate in Human Services - Human Services
Mayland Community College
Spruce Pine, NC05.2021
Skills
- Subpoenas and Summonses
- Document Filing
- Civil Law
- Community Outreach Programs
- Peer Interaction
- Effective Listening
- Crisis Situations
- Privacy and Confidentiality
Timeline
Legal Secretary
Hockaday & Hockaday, P.A.
01.2022 - Current
Customer Service Representative
XTEND Healthcare
01.2021 - 07.2021
Casino Host
Players Wold Arcade
09.2017 - 09.2018
Sales Clerk
Mountaineer Pawn Shop
09.2010 - 09.2014
Server
Tropical Grill
05.2009 - 08.2010
Associate in Human Services - Human Services
Mayland Community College
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