Tenille Latryce Daniels
Financial Management Specialist
Conyers,GA
Summary
Goal-oriented Financial Management Specialist with 20 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
3
3
Certifications
19
19
years of professional experience
Work History
Team Lead Merchandiser
Survey
Conyers, GA
07.2020 - Current
- Acts as lead and provides guidance to merchandising team members that drive exceptional customer service and execution of operational tasks.
- Assists manager with daily planning or operational tasks assigned to store.
- Oversees special or ongoing process improvement projects and initiatives.
- Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.
- Required to learn and follow company policies, procedures, and safety rules.
- Supervises team of up to 6 merchandising employees and monitored adherence to company standards.
Certified Yoga Instructor/Lead
Relax By Love
Conyers, GA
09.2016 - Current
- Maintains positive relationships with class members through personalized and knowledgeable service.
- Develops safe and effective exercise programs for class members.
- Explains different yoga styles and poses to students.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Keeps studio area safe, organized and comfortable for students.
- Leds up to 3 classes per week.
- Adheres to all facility rules for safety, compliance and continuing education.
Contact Representative
Social Security Administration
Covington, GA
10.2014 - 09.2016
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 97%.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive company knowledge.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Civilian Pay Technician
Department of Interior
Denver, CO
08.2011 - 04.2013
- Responsible for fulfilling the duties of a Benefits Lead when necessary.
- Audited for accuracy of one-time adjustments, military service deposits, retirements, health benefit forms, and TSP adjustments.
- Coordinated with the servicing personnel office to give advice and guidance on OPM/TSP procedures for retirements, health benefits, and military service deposits.
- Lead a special project that consisted of two people responsible for working through a backlog of retirement code changes and catching the section up to current date.
- Performed extensive audits on retirement codes.
Office Assistant
Department Of Family And Children Services
Conyers, GA
11.2010 - 07.2011
- Performed routine clerical duties in support of a program, administrative or technical operation.
- Greeted clients; determined the nature of their business and provides appropriate information or refers to appropriate personnel.
- Maintained filing and record-keeping systems.
- Copied and distributed documents and other materials.
- Attended seminars, conferences, job-related training and other staff development training programs.
- Served on committees and task forces as required.
Image Control Team Clerk
Internal Revenue Services
Atlanta, GA
01.2009 - 07.2009
- Reviewed and sorted documents into specific document types based on Correspondence Image System (CIS) requirements in order to prepare the documents for scanning.
- Verified and perfected taxpayer’s information to ensure the documents can be properly indexed after scanning.
- Logged onto the scanner workstation and made necessary adjustments to the feeder guides onto the scanner prior to job selection.
- Provided on-the-job training, guidance and assistance to other employees.
Out Processing Supervisor
United States Army
01.2005 - 11.2007
- Managed the daily in-processing and out-processing for 2000+ personnel assigned to various companies within the United States Army.
- Supervised four subordinates and provided technical guidance, training, and counseling in solving the daily problems of the unit.
- Conducted arrival and departure briefings for personnel to ensure they received the correct entitlements.
- Prepared reconciliation reports and maintained files of personnel financial records.
- Performed quality assurance audits and briefed special reports to the higher command for review.
Customer Service Supervisor
04.2002 - 01.2005
- Managed the daily financial pay business for 4000+ customers assigned.
- Supervised five subordinates and provided technical guidance, training, and counseling in solving the daily problems of the unit.
- Assisted customers with pay problems, leave request, and business travel entitlements.
- Processed pay advance and emergency assistance totaling an average of 110 pay inquiries monthly.
Debt Management Manager
United States Army
Fort Hood, TX
10.1998 - 04.2002
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Briefed customers on all debts related to, levies, and overpayment of government funds.
- Worked with customers and supervisors in managing and clearing debts within United States Army.
- Managed reports, records, and distribution of all listed debts, entitlements, and procedures.
- Prepared and conducted monthly debt status briefings.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Education
Bachelor of Accountancy - Accounting
Strayer University
Washington, DCTravel Administration and Entitlements Course Obtained: June, 2003Supervisor Development Course Obtained: August, 2001Manager Development Course Obtained: December, 2001Financial Management Technician Course Obtained: May, 1999 - Accounting
United States Army
Fort Hood, TXSkills
MS Office
Relationship development
Team management
Problem resolution
Operational improvement
Project organization
Business operations
Benefits and compensation
Wages and salary
Customer Service
Organization and Time management
Certification
Financial Management Technician
05-1999
Certified Nurse Assistant (CNA)
11-2019
First Aid/CPR Certification
11-2019
Timeline
Team Lead Merchandiser
Survey
07.2020 - Current
Certified Nurse Assistant (CNA)
11-2019
First Aid/CPR Certification
11-2019
Certified Yoga Instructor/Lead
Relax By Love
09.2016 - Current
Contact Representative
Social Security Administration
10.2014 - 09.2016
Civilian Pay Technician
Department of Interior
08.2011 - 04.2013
Office Assistant
Department Of Family And Children Services
11.2010 - 07.2011
Image Control Team Clerk
Internal Revenue Services
01.2009 - 07.2009
Out Processing Supervisor
United States Army
01.2005 - 11.2007
Customer Service Supervisor
04.2002 - 01.2005
Financial Management Technician
05-1999
Debt Management Manager
United States Army
10.1998 - 04.2002
Travel Administration and Entitlements Course Obtained: June, 2003Supervisor Development Course Obtained: August, 2001Manager Development Course Obtained: December, 2001Financial Management Technician Course Obtained: May, 1999 - Accounting
United States Army
Bachelor of Accountancy - Accounting
Strayer University
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