Overview
Work History
Education
Skills
Veteranspreference
Desiredlocations
Countryofcitizenship
Availability
References
Languages
Timeline
Generic

Tenina Davis

Powder Springs,GA

Overview

22
22
years of professional experience

Work History

Medicare Member Service-remote

Results-cx/Centene
Powder Springs, GA
11.2023 - Current
  • Assisted callers by answering questions and supplying information regarding Medicare benefits.
  • Utilized basic office equipment and technology including telephones, emails, and web browsers to execute assigned tasks
  • Applied comprehensive understanding of the different aspects of Medicare Advantage to assist clients in navigating their coverage options.
  • Demonstrated adherence to established policies and standard operating procedures by accurately completing timesheets, maintaining confidentiality in accordance with privacy rules, and effectively addressing numerous phone inquiries.
  • Maintained current understanding of CMS regulations and policies

Shipping Clerk

Wise Business Forms
Alpharetta, GA
03.2021 - 10.2022
  • Responsible for ensuring all shipments receive the proper labeling, and postal charges, and are packaged to arrive safely
  • Kept management and supervisors aware of product shortages to maintain accurate inventory on the company website
  • Provided superb customer service when interacting with other companies and clients; ensured all communication with potential clients and external parties received a positive interaction leaving a lasting impression
  • Verifies all incoming shipments are accurate by comparing the invoice to order; verifies all goods are in acceptable condition
  • Accurately package, label, and weigh items to be shipped
  • Make certain proper shipment methods are in place to include shipping charges
  • Prepare detailed and accurate invoices to accompany shipments and ensure all items are packaged and shipped to company standards
  • Schedules large shipments and plan logistics to ensure that there is sufficient storage space for outgoing shipments.

Production Specialist

Staples Production Center
Smyrna, GA
12.2012 - 01.2021
  • Operated production-level digital printer/copier equipment producing a high volume of work
  • Operated a variety of finishing equipment including cutters, drills, and bindery
  • Followed regulations under the Production Center Workflow and Quality Assurance
  • Ran orders on time while maximizing the machines’ productivity
  • Properly used and cared for all equipment in compliance with operating instructions; used machine log/call list to schedule maintenance ensuring continuance in operations
  • Provided excellent customer service to both internal and external parties; escalated informal/formal complaints to the appropriate parties.

Assistant Manager

Whitehall Jewelers
Towson, MD
08.2007 - 12.2008
  • Received and inventoried over $100,000 worth of jewelry with zero loss
  • Maintained customer records to verify purchase and insurance claims
  • Conducted cash handling from customers and vendors with zero loss
  • Ensured customer needs were addressed to create a personal experience with the purchase.

123rd Main Support Battalion – Supply Specialist

United States Army
Dexheim, Germany
01.2004 - 08.2007
  • Managed the safeguarding and maintenance of installation supplies and equipment; including receiving, inspecting, inventorying, loading, unloading, storing, and dispositioning government assets
  • Prepared all unit/organizational supply documents using installation systems
  • Maintained automated supply system for accounting organizational and installation supplies/equipment
  • Issued and received small arms and crew-served weapons
  • Performed inventory and financial management procedures including ordering and tracking
  • Supervised inventory management, storage, and preservation
  • Ensured quality control and quality assurance were maintained to properly manage the property, stock, and parts
  • Secured and controlled weapons and munitions in a secured area
  • Scheduled maintenance on weapons and chemical masks
  • Conducted and arranged Soldier training in safety, supply readiness, operational procedures, and equipment use
  • Trained approximately 3,200 Soldiers during my career
  • This training helped prepare Soldiers for wartime readiness
  • Managed Federal budgets in excess of 1.5 million dollars
  • Directly responsible for Government assets; valued over 3 million dollars
  • Maintained assets and equipment with 100% accountability.

Teen Leader

Grady Memorial Hospital
Atlanta, GA
04.2002 - 09.2002
  • Conducted educational training for middle school students on postponing sexual involvement.

Education

Bachelor of Science - Healthcare Management

University of Phoenix
Phoenix, AZ
04-2024

High School Diploma -

John McEachern High School
Powder Springs, GA
05.2003

Skills

  • Six years of Retail Sales
  • Steadfast leader
  • Proven ability to work productively with others
  • Able to type 50 WPM (Words Per Minute)
  • Experienced leader in stressful situations
  • Proven ability to handle confidentiality
  • Detailed and Organized
  • Customer Relations
  • Experienced with PC and Macintosh Operating Systems: Microsoft Office, Keynote, Pages, iMovie, Adobe Creative Cloud, etc

Veteranspreference

Yes

Desiredlocations

US-GA-Atlanta/Metro

Countryofcitizenship

United States of America

Availability

Permanent, Full-Time

References

Available on request

Languages

Advance, Advance, Advance

Timeline

Medicare Member Service-remote

Results-cx/Centene
11.2023 - Current

Shipping Clerk

Wise Business Forms
03.2021 - 10.2022

Production Specialist

Staples Production Center
12.2012 - 01.2021

Assistant Manager

Whitehall Jewelers
08.2007 - 12.2008

123rd Main Support Battalion – Supply Specialist

United States Army
01.2004 - 08.2007

Teen Leader

Grady Memorial Hospital
04.2002 - 09.2002

Bachelor of Science - Healthcare Management

University of Phoenix

High School Diploma -

John McEachern High School

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Tenina Davis