TENINA LAWRENCE
Stonecrest,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable Procedure Coordinator with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
Work History
Procedure Coordinator
Piedmont Hospital Henry
Stockbridge, GA
06.2021 - Current
- Demonstrated consistent operational excellence to maintain stellar office reputation
- Check patient insurance and collect pre-authorizations from providers
- Work with operating facilities to schedule procedures on behalf of 6 general surgeons
- Distribute treatment and procedural information to patients
- Schedule follow-up appointments as designated by physician
- Adhere to HIPAA requirements to safeguard patient confidentiality.
Patient Access Representative
WellStar Douglas Hospital
Douglasville, GA
03.2021 - 10.2021
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Assembled registration paperwork and placed identification bands on patient.
Centralized Scheduler
Piedmont Atlanta Hospital
Atlanta, GA
10.2019 - 06.2021
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
- Set and managed patient appointment schedules using EPIC software
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Front Office Assistant
Piedmont Atlanta Hospital
Atlanta, GA
01.2018 - 10.2019
- Answered office phone and emails to schedule appointments, answer questions and document information
- Collected copays and account balance payments and updated account records
- Welcomed large volume of guests and improved overall customer service
- Maintained front office cleanliness and organized supplies to increase productivity
- Conducted transactions, confirming patient information and processing according to standard protocol
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Patient Access Representative
Gwinnett Medical Center Duluth
Duluth, GA
07.2017 - 04.2018
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Obtained necessary signatures for privacy laws and consent for treatment
- Assembled registration paperwork and placed identification bands on patient
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Underwriting Service Assistant
State Farm
Atlanta, GA
03.2016 - 04.2018
- Performed data entry functions to track information such as payments, account updates and customer interactions
- Evaluated accuracy and integrity of supplied information
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports
- Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within 48-hour timeframe
- Generated auto reports and documentation for senior management and underwriting staff
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Verizon Wireless
Alpharetta, GA
04.2008 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
BBA - Healthcare Administration
Strayer University
Online05.2023
High School Diploma -
American Senior High
07.1998
Skills
- Good work ethic
- Multitasking
- Customer service
- Insurance company knowledgeable
- Appointment scheduling
- Appointment confirmation
- Medical billing
- Problem resolution
- Communication
- Conflict resolution
- Relationship building
- Data entry
- People skills
- Scheduling and calendar management
Timeline
Procedure Coordinator
Piedmont Hospital Henry
06.2021 - Current
Patient Access Representative
WellStar Douglas Hospital
03.2021 - 10.2021
Centralized Scheduler
Piedmont Atlanta Hospital
10.2019 - 06.2021
Front Office Assistant
Piedmont Atlanta Hospital
01.2018 - 10.2019
Patient Access Representative
Gwinnett Medical Center Duluth
07.2017 - 04.2018
Underwriting Service Assistant
State Farm
03.2016 - 04.2018
Customer Service Representative
Verizon Wireless
04.2008 - 01.2016
BBA - Healthcare Administration
Strayer University
High School Diploma -
American Senior High
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