Summary
Overview
Work History
Education
Skills
Timeline
Generic

TENINA LAWRENCE

Stonecrest,USA

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

8
8
years of professional experience

Work History

Procedure Coordinator

Piedmont Hospital Henry
06.2021 - Current
  • Demonstrated consistent operational excellence to maintain stellar office reputation
  • Check patient insurance and collect pre-authorizations from providers
  • Work with operating facilities to schedule procedures on behalf of 6 general surgeons
  • Distribute treatment and procedural information to patients
  • Schedule follow-up appointments as designated by physician
  • Adhere to HIPAA requirements to safeguard patient confidentiality

Centralized Scheduler

Piedmont Atlanta Hospital
10.2020 - 06.2021
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
  • Set and managed patient appointment schedules using EPIC software
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures
  • Created and maintained accurate and confidential patient files according to regulatory mandates
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow

Front Office Assistant

Piedmont Atlanta Hospital
01.2018 - 10.2020
  • Answered office phone and emails to schedule appointments, answer questions and document information
  • Collected copays and account balance payments and updated account records
  • Welcomed large volume of guests and improved overall customer service
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Conducted transactions, confirming patient information and processing according to standard protocol.

Patient Access Representative

Gwinnett Medical Center Duluth
07.2017 - 04.2018
  • Applied HIPAA privacy and security regulations while handling patient information
  • Verified demographics and insurance information to register patients in computer system
  • Obtained necessary signatures for privacy laws and consent for treatment
  • Assembled registration paperwork and placed identification bands on patient
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
  • Organized and maintained records by updating and obtaining both personal and financial information from patients

Education

Associate of Arts - Healthcare Administration

Strayer University
Lithonia, GA
03-2021

Skills

  • Reliable work ethic
  • Proficient in handling multiple priorities
  • User engagement strategies
  • Skilled in time management
  • Appointment scheduling accuracy
  • Medical billing expertise
  • Proficient in managing disputes
  • Articulate spoken communication
  • Strategic troubleshooting skills
  • Building professional relationships
  • Detail-oriented data entry
  • Strong verbal and non-verbal communication
  • Proficient in prioritizing tasks

Timeline

Procedure Coordinator

Piedmont Hospital Henry
06.2021 - Current

Centralized Scheduler

Piedmont Atlanta Hospital
10.2020 - 06.2021

Front Office Assistant

Piedmont Atlanta Hospital
01.2018 - 10.2020

Patient Access Representative

Gwinnett Medical Center Duluth
07.2017 - 04.2018

Associate of Arts - Healthcare Administration

Strayer University

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