Tenique Roper
Apopka ,FL
Summary
Accomplished Shift Leader at Taco Bell Restaurant, adept in team leadership and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in cash handling and fostering a positive work environment, I excel in driving results through strategic planning and effective team management.
Overview
1
1
year of professional experience
Work History
Shift Leader
Taco Bell Restaurant
Altamonte Springs, FL
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Cashier
Taco Bell
Altamonte Springs, FL
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Sheeeler High School
Apopka, FL06.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Languages
American Sign Language
Professional Working
Timeline
Shift Leader
Taco Bell Restaurant
12.2023 - Current
Cashier
Taco Bell
09.2023 - Current
Sheeeler High School