TENISE HALL
Kansas City,MO
Summary
Professional Objective Knowledgeable, energetic, and fast learning individual who is seeking employment with a company that will allow me to utilize my education and skills while gaining experience within the field. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Seasoned Insurance Specialist with excellent planning and problem solving abilities. Offering 13 years of experience in the medical field and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Representative
GEICO, Government Employees Insurance
Lenexa, KS
12.2021 - 12.2022
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Attended training and educational seminars to enhance knowledge and credentials.
- Processed changes in insurance policies and periodically reassessed client needs.
- Asked probing questions and offered solutions to resolve customer issues.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Organized information by using spreadsheets, databases or word processing applications.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Precisely calculated refunds, premiums and adjustments.
- Handled modification and updating of policies.
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
Certified Medication Aide & Surgical Tech
Cascade Healthcare Service
North Kansas City, MO
01.2013 - 07.2022
- Documented activities and recorded information in EMR system
- Assessed patient needs in response to medications
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Monitored medications for patients with various conditions, including High Blood Pressure and Diabetes and kept watchful eye for side effects
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
- Analyzed patient chart data and identification to verify accurate information
- Managed phone calls from clients during receptionist's absences and delivered informative answers to questions
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards
- Collaborated with vendors and service providers to coordinate required services and equipment
- Maintained surgical areas and oversaw inventory management
- Laid out all instruments, supplies and tools as directed by surgeons.
Attorney Assistant
Cummings, Mcclorey, Davis And Acho
Kansas City, MO
01.2021 - 06.2021
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Participated in client interviews, observed questioning process and documented information.
- Prepared and processed expense reports for reimbursing attorneys.
- Filed clients' legal documents in relevant courts for processing.
- Organized and maintained law libraries, documents and case files.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Surgical Technologist
Briar Cliff Surgical Center
Kansas City, MO
11.2017 - 04.2019
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies.
- Sterilized medical equipment and properly handled contaminated materials.
- Gathered and took inventory of equipment to confirm adequate supplies for surgery.
- Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.
- Organized and maintained unobstructed operative fields to foster immediate access to retractors and suctioning and irrigation equipment.
- Collaborated with vendors and service providers to coordinate required services and equipment.
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
- Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Assisted surgeon with patient preparation for total joint replacement procedures.
- Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
- Counted sponges, needles and instruments before and after operation.
- Addressed patient bleeding and applied sterile dressings to close wounds.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Held instruments and quickly handed to surgeon during procedures.
- Operated or monitored lights, machines or equipment to support proper operation.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Cleaned and restocked operating room, gathering and placing equipment and supplies.
- Handed instruments and supplies to surgeons and surgeons' assistants.
- Maintained proper sterile field during surgical procedures.
- Prepared dressings or bandages, applying or assisting with application following surgery.
- Washed and sterilized equipment using germicides and sterilizers.
- Observed patients' vital signs to assess physical condition.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Prepared, cared for and disposed of tissue specimens taken for laboratory analysis.
- Assisted with reductions and limb casting and administered pain injections.
Education
Phlebotomy -
Kansas City School of Phlebotomy
Kansas City10-2024
Certified Nursing Assistant -
01.2019
Travel: Surgical Tech, Certified Med Tech, Certified Nursing Assistant -
CenterPoint Medical Center
01.2017
AAS - Science & Surgical Technology
National American University
01.2017
Certified Nursing Assistant EMS Certified Medication Tech Employment History Cascade Agency 1045 -
Hutchinson Community College, Swift St
01.2015
Skills
- Quick problem solver
- Inbound and outbound calls
- Performance-driven
- Customer service
- MS Office
- Workers' compensation knowledge
- Calendar management
- 10-key proficiency
- Editing and proofreading
- Meticulous and organized
- Multi-line telephone skills
- Technologically savvy
- Multitasking and prioritization
- Flexible
- Multitasking ability
- Correspondence management
- Therapeutic phlebotomy
- Proper labeling
- Recording data
- Venipuncture
- Patient preparation
- Sanitation and sterilization
- Quality control guidelines
- Sample and specimen collection
- EMR recordkeeping
- Venipuncture and capillary puncture
- Anatomy and physiology
Timeline
Insurance Customer Service Representative
GEICO, Government Employees Insurance
12.2021 - 12.2022
Attorney Assistant
Cummings, Mcclorey, Davis And Acho
01.2021 - 06.2021
Surgical Technologist
Briar Cliff Surgical Center
11.2017 - 04.2019
Certified Medication Aide & Surgical Tech
Cascade Healthcare Service
01.2013 - 07.2022
Phlebotomy -
Kansas City School of Phlebotomy
Certified Nursing Assistant -
Travel: Surgical Tech, Certified Med Tech, Certified Nursing Assistant -
CenterPoint Medical Center
AAS - Science & Surgical Technology
National American University
Certified Nursing Assistant EMS Certified Medication Tech Employment History Cascade Agency 1045 -
Hutchinson Community College, Swift St
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