Tenisha Bridges
TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ARS Rescue Rooter
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Technical Support Representative
The Chill Brothers
08.2022 - 11.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Call Center Representative
Priority AC
03.2019 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
EPA Certification -
Excellent Trade Training
Houston, TX10.2023
Associate of Applied Science - Computer And Information Systems Security
Houston Community College
Houston, TX06-2020
Skills
- Problem-solving abilities
- Active Listening
- Customer Service
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Paperwork Processing
- Team Development
- Prioritization
- Technical Support
Timeline
Customer Service Representative
ARS Rescue Rooter
12.2023 - Current
Technical Support Representative
The Chill Brothers
08.2022 - 11.2023
Call Center Representative
Priority AC
03.2019 - 09.2022
EPA Certification -
Excellent Trade Training
Associate of Applied Science - Computer And Information Systems Security
Houston Community College
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