Tenisha Chambliss
San Antonio,TX
Summary
Hard working, reliable, versatile individual seeking a position where I can utilize my skills, training, and 20 plus years of great customer service experience and 4 years of insurance background in a long-term position that has growth potential.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent I
USAA
San Antonio, Texas
08.2021 - Current
- Assisting clients in selecting appropriate insurance policies based on needs.
- Educating customers about policy options and benefits to enhance understanding.
- Processing policy applications and renewals efficiently using company software.
- Conducting routine follow-ups with clients to ensure satisfaction and retention.
- Collaborating with underwriters to evaluate risks and determine premiums.
- Maintaining up-to-date knowledge of industry regulations and compliance requirements.
- Developing marketing strategies to promote insurance products within the community.
- Providing assistance with billing inquiries, payment processing, and customer service issues.
- Processing policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identifying opportunities for cross-selling additional policies or services to existing customers.
- Providing guidance and support to less experienced agents during onboarding process.
- Advising clients on their insurance needs and coverage options based on individual requirements.
- Researching complex underwriting issues and provided solutions for customers' satisfaction.
- Upselling products to policyholders and potential new clients.
- Working collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Adhering strictly to departmental guidelines; ensuring that all activities were compliant with applicable state laws.
- Ensuring timely follow-up on all open matters.
- Assisting colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Attending continuing education classes in order to stay abreast of changes in industry standards.
- Following written risk and compliance policies, standards, and procedures for business activities.
- Utilizing the tools and resources available to support members with some assistance.
- Effectively operating in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
UM Coordinator
WELLMED Medical
12.2019 - 08.2021
- Complete prior authorization requests
- Serve as primary point of contact for providers or members regarding medical, behavioral and clinical services.
- Extract and review fax requests for medical or clinical services.
- Follow protocols to task requests appropriately. Review and interpret call history documentation.
- Take calls and questions from members and/or providers regarding case status.
- Determine whether authorizations are required for requested medical services.
- Check procedure codes against notification requirements and benefit coverage to determine next steps.
Independent Contractor
AMAZON
09.2017 - 12.2019
- Follow safety procedures for vehicle operation.
- Load shipments, belongings, or materials.
- Read maps to determine routes.
- Verify information or specifications.
- Maintain vehicles in good working condition.
Pharmacy Technician
CVS CAREMARK
11.2015 - 09.2017
- Perform clerical work in medical settings.
- Verify accuracy of patient information.
- Process medical billing information for clients.
- Record patient's medical history.
- Enter patient or treatment data into a computer database.
- Communicated errors of prescriptions to prescribing physicians.
Education
PHLEBOTOMY TECHNICIAN CERTIFICATE OF COMPLETION -
TEXAS SCHOOL OF PHLEBOTOMY
CHINA GROVE, TXPHARMACY TECHNICIAN CERTIFICATE OF COMPLETION -
MILWAUKEE AREA TECHNICAL COLLEGE
MILWAUKEE, WISkills
- TX All Lines- Adjuster License
- P&C Insurance Agent License
- Compliance auditing
- Risk management
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Liability assessment
- Decision-making
- Workflow management
- Insurance policy coverage expertise
- Data analysis
- Customer service
- Advanced oral and written communication skills
- Attention to detail
- Customer relationship management
- Coverage assessment
- Documentation management
- Claims evaluation
- Blood Cultures
- BLS-CPR certified
- Hipaa Certified
- Data entry
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Certified Phlebotomist
References
Upon Request
Timeline
Licensed Insurance Agent I
USAA
08.2021 - Current
UM Coordinator
WELLMED Medical
12.2019 - 08.2021
Independent Contractor
AMAZON
09.2017 - 12.2019
Pharmacy Technician
CVS CAREMARK
11.2015 - 09.2017
PHLEBOTOMY TECHNICIAN CERTIFICATE OF COMPLETION -
TEXAS SCHOOL OF PHLEBOTOMY
PHARMACY TECHNICIAN CERTIFICATE OF COMPLETION -
MILWAUKEE AREA TECHNICAL COLLEGE