Tenisha Clements
Gainesville,FL
Summary
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
10
10
years of professional experience
Work History
Financial Counselor
UF Health Shands Hospital
08.2022 - Current
- To deliver excellent patient-centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services
- This includes entering charges, applying coding/billing rules, maximizing collections, verifying insurance, obtaining authorizations for services, reviewing patient account detail and financial counseling of patients
- Accountable for resolution of frontend edits, rejections and information requests to achieve practice goals
- This position interacts directly with internal and external customers of the practice
- May be required to float to other UFHP practices or flex time, as needed, for staffing.
Senior Clerical Assistant
School Board Of Alachua County
08.2021 - 06.2022
- Manage phone calls, schedule appointments and organize calendars
- Review and organize regular correspondence, like invitations and informative material
- Review and optimize office policies and procedures, particularly documentation and filing system
- Prepare spreadsheets, presentations and statistical and budget reports
- Meet visitors and provide general support to them.
PRN Recovery Specialist
Meridian Behavioral Healthcare
06.2018 - 06.2022
- Monitor, educate and assist residents in performance of activities of daily living in accordance with goals and problem area identified on individualized treatment plan.
- Attend meetings as appropriate and meet regularly with supervisor and peers to exchange pertinent information and to receive supervision.
- Monitor resident on the SAPP unit by completing room checks.
- Report all medical concerns to Nursing Staff, Physician and/or Director
- Obtain emergency medical help as needed.
- Maintain client and program records in accordance with applicable standards and regulations.
- Interact appropriately with any and all visitors, family members, and care providers of residents.
- Carry out responsibilities pertaining to the efficient and therapeutic operation of the facility, including all events, activities and outings, utilizing safety management, emergency procedures and non-violent crisis intervention.
- Assist with inventory and general maintenance of supplies, facilities and equipment.
- Interact with clients in a confidential, therapeutic, and responsible manner maintaining a high level of ethical conduct.
- Manage crisis and emergency situations involving residents
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Ensure accurate records for financial reporting purposes.
Property Manager
Hampton Oaks Apartments
08.2017 - 04.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
Resident Intake Specialist
The Salvation Army
01.2015 - 08.2017
- Conduct intake/admission screening, placement and discharge of tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased shelter occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Education
High School Diploma in Leadership and Motivation Skills Willingness -
Eastside High School Gainesville
Associate in Human Services and Counseling -
Rasmussen College-Florida
06.2021
Skills
- Data Entry
- Training
- Computer Skills
- Customer Service
- Cash management
- Patient Counseling
- Telephone Etiquette
- Caseload Management
- Treatment Planning
- Scheduling and calendar management
- Effective Communication
- De-Escalation Techniques
- Payment collection
- Property inspections
- Customer service-focused
- Property management
Timeline
Financial Counselor
UF Health Shands Hospital
08.2022 - Current
Senior Clerical Assistant
School Board Of Alachua County
08.2021 - 06.2022
PRN Recovery Specialist
Meridian Behavioral Healthcare
06.2018 - 06.2022
Property Manager
Hampton Oaks Apartments
08.2017 - 04.2022
Resident Intake Specialist
The Salvation Army
01.2015 - 08.2017
Associate in Human Services and Counseling -
Rasmussen College-Florida
High School Diploma in Leadership and Motivation Skills Willingness -
Eastside High School Gainesville
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