Tenisha Fermine

Detail-oriented and highly motivated graduate student specializing in cybersecurity, seeking opportunities to leverage academic experience in enterprise security, risk management, and technology implementation for advancing cybersecurity practices.

Cybersecurity Student
Grand Canyon University, Phoenix, AZ - July 2023 to Present

• Developed skills in research, technical writing, and problem-solving for advanced technology topics.
• Analyzed cyber warfare tactics and defense strategies through case studies and simulations.
• Designed and tested secure IT infrastructures with a focus on risk management and vulnerability assessment.
• Implemented security measures like firewalls and encryption protocols in practical applications.
• Created security policies and compliance strategies to address organizational risk and data protection needs.
• Conducted penetration testing to identify vulnerabilities and develop mitigation strategies.
• Studied cybersecurity laws and compliance frameworks, including GDPR and HIPAA, to protect organizational data.

• Attended workshops on school counseling best practices and emerging trends in education and cybersecurity.
• Ongoing coursework in cybersecurity and project management techniques.

Project Management Professional (PMP), Udemy — January 2024

Patient Representative Associate
Kaiser Permanente, Atlanta, GA — 01/2017 to Current

• Provided exceptional customer service by assisting members and visitors with healthcare and financial inquiries.
• Educated patients about co-pays, deductibles, and available financial assistance programs.
• Identified and reported system inefficiencies, contributing to continuous process improvement.
• Scheduled and coordinated meetings, appointments, and events for patients and healthcare providers.
• Handled confidential patient information and maintained strict adherence to privacy standards.
• Resolved patient concerns and complaints in a timely and empathetic manner, achieving high satisfaction levels.
• Surpassed project goals, including achieving the highest collection of outstanding balances (over 100K) within the Georgia region.

Graduate Assistant
Long Island University, Brooklyn, NY — 01/2014 to 05/2016

• Maintained departmental productivity by managing multiple responsibilities and ensuring efficient operations.
• Enhanced the quality of research papers, contributing to a 10% improvement in submission quality.
• Improved student performance by preparing high-quality assignments, resulting in a 15% increase in average grades.
• Assisted in the completion of three research papers by supporting faculty with literature research.

Internship/School Counseling
Academy for Young Writers, Brooklyn, NY- 09/2015 to 05/2016

• Completed 650 hours of counseling internship fieldwork, providing individual and small group counseling to at-risk students.
• Assisted students with course selection, personal issues, future career planning, and FAFSA applications.
• Collaborated with school staff, administrators, and parents to address and resolve student concerns.
• Advised students on academic planning, college board resources, scholarship research, and transferring schools.
• Conducted workshops, maintained student records, and ensured completion of required paperwork.
• Participated in professional development activities to stay current with best practices and trends in school counseling.

Practicum/School Counseling
High School for Innovation in Advertising and Media, Brooklyn, NY- 09/2014 to 05/2015

• Completed 75 hours of counseling practicum fieldwork, providing weekly counseling for mental health, social, and academic issues.
• Led support groups for high school students and helped with academic planning and college research.
• Documented student progress and assisted with course scheduling and standardized testing registration.
• Gained proficiency with SESIS, IEP, STAR, and SKEDULA systems.
• Conducted crisis intervention meetings and worked closely with staff and parents to support student success.