Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tenisha Howard

Richmond

Summary

Dynamic and dependable professional with extensive experience at HCA and Publix. Proven ability in clear communication and problem-solving, enhancing patient care and customer satisfaction. Skilled in managing cash transactions and upselling techniques, contributing to increased sales and positive client interactions. Committed to maintaining high standards of service and patient safety.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Publix
02.2024 - Current


  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Patient Care Technician

HCA
10.2020 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for patients.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Implemented infection control protocols, contributing to safer hospital environment.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients complete range of motion exercises to prevent loss limbs.

Medical Assistant

Foot & Ankle Specialist of Virginia
10.2017 - 03.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions and patient concerns.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Education

Medical Assistant - Nursing

Fortis College
Richmond, VA
11.2017

Child Psychology - Early Childhood Care And Education

St.louis Community College
St Louis, MO
06.2012

Skills

  • Clear communication
  • Upselling techniques
  • Sales transactions
  • Dependability and reliability
  • Credit and cash transactions
  • Problem-solving

    • Honest and dependable

Accomplishments

  • Trained and mentored many employees.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

  • Clinical and Medical Assistant Degree - 2017 to 2018
  • Basic Life Support- 2024 to 2026
  • CPI training- 2024

Timeline

Cashier

Publix
02.2024 - Current

Patient Care Technician

HCA
10.2020 - Current

Medical Assistant

Foot & Ankle Specialist of Virginia
10.2017 - 03.2020

Medical Assistant - Nursing

Fortis College

Child Psychology - Early Childhood Care And Education

St.louis Community College

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