Tenisha James
Tempe,AZ
Summary
Competent Verification Representative known for successfully handling tasks in high-volume, stressful settings. Promoting terrific customer service and time management skills.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Wells Fargo
Phoenix, AZ
01.2022 - 06.2024
- Verified legitimacy of client information requests to protect against information and identity theft attempts.
- Analyzed financial documents including bank statements and credit card statements for discrepancies or evidence of attempted frauds.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Contacted third-party payers for billing purposes and questions regarding customer account activity.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Scheduling Coordinator
Cosmopolitan Communications
Phoenix, AZ
02.2018 - 12.2022
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Navigated through computer systems to review information and respond appropriately to callers.
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Managed scheduling for all appointments, including medical, and dental visits.
Education
Medical Office Assistant - Health Administration
Brookline College
Phoenix AZ 06-2009
Skills
- Financial Services
- Problem-Solving
- Active Listening
- Excellent Communication
- Data Entry
- Scheduling
- Adaptability
- Organizational Skills
- Speed typing
Timeline
Financial Services Representative
Wells Fargo
01.2022 - 06.2024
Scheduling Coordinator
Cosmopolitan Communications
02.2018 - 12.2022
Medical Office Assistant - Health Administration
Brookline College
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