Tenisha Jerman
Manassas,Virginia
Summary
I am detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with community office, maintenance staff to manage on-site activities and building trustworthy and long relationships. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
24
24
years of professional experience
Work History
Property Manager
Southern Management Companies
07.2022 - Current
- Handle resident complaints promptly and appropriately, calling in service technician for work orders, and other support services
- Complete final move-out walk-throughs with residents to identify required repairs
- Follow up on delinquent residents and coordinated collection procedures
- Maintain original leases and renewal documents in digital and hardcopy format for property management office
- Maintain the communities physical asset
- Work closely with the field advisor/receives proposal and contracts to upkeep the physical asset
- Ensuring a successful team
- Creating a positive working environment
- Complete the variance, Daycon and aged receivables report monthly
- Close out payroll every two weeks
- Conduct team meetings
- Responsible for the team's appraisals
- Prepare yearly budget
- Responsible for hiring, training, coaching, counseling and managing of the team
Assistant Property Manager
Southern Management Companies
01.2019 - 07.2022
- Followed up on delinquent residents and coordinated collection procedures
- Handled resident complaints promptly and appropriately, calling in a service technician, and other support services
- Completed final move-out walk-throughs with residents to identify required repairs
- Kept accurate records of all resident correspondence
- Encouraged and build positive relationships with team members, customers, and vendors
- Created valuable experiences by providing high levels of customer service to all customers and team members
- Assisted in hiring, training, coaching, counseling and managing of team
- Assisted in preparation of annual budget and community plans
- Assisted in management of all day-to-day operations on-site
- Supported all marketing and sales efforts
- Performed leasing, service coordination, administrative, bookkeeping and collection duties, as necessary
- Responded in emergency situations, as needed
- Stayed abreast of industry trends
- Contributed to community/company engagement efforts
- Performed other duties as assigned by manager and/or supervisor
Resident Manager
Southern Management Companies
06.2017 - 01.2019
- Managed all day-to-day operations of assigned section
- Encouraged and build positive relationships with team members, customers, and vendors
- Provided high levels of service to all customers and team members
- Hired, trained, coached, counseled and managed team members
- Performed all Credit Counselor duties
- Responded in emergency situations, as needed
- Ensured all resident accounts are accurate and current
- Conducted new resident move-in orientations
- Served as the primary contact for all customers, team members, and vendors associated with assigned section
- Stayed abreast of industry trends
- Demonstrated behaviors that cultivate a positive work culture
- Contributed to community/company engagement efforts
- Performed other duties as assigned by manager and/or supervisor
- Followed up on delinquent tenants and coordinated collection procedures
Resident Retention Coorindator
Southern Management Companies
04.2012 - 06.2017
- Planned monthly community events/activities to retain residents including National Night Out, Easter Egg Hunt and Holiday Events
- Assisted service coordinator with closing work orders and completing resident satisfaction calls
- Sent out monthly birthday cards to residents
- Completed monthly apartment inspections
- Sent out weekly extermination notices
- Worked closely with contractors in scheduling punch out schedule
- Decorated monthly message board
- Handled all resident concerns
Leasing Professional
Southern Management Companies
06.2003 - 04.2012
- Invited future residents to fill out application upon completion of property tour
- Toured community with future residents and provided wealth of information in regards to its key features
- Marketed community to local businesses through collateral, emails and phone calls
- Encouraged and build positive relationships with all team members, customers, and vendors
- Managed the leasing process from first point of contact to move-in
- Executed follow-up plan for future residents who do not rent on first visit
- Met or exceeded traffic, application, move-in, wait list, and conversion ratio goals
- Completed all leasing paperwork and processes per internal quality control processes
- Inspected apartments and the community to ensure product quality
- Conducted new resident move-in orientations
- Conducted outreach marketing
- Contributed to community/company engagement efforts
- Performed other duties as assigned by manager or supervisor
Administrative Assistant
Ideal Truck Center/Idealease
01.2000 - 06.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled customer concerns
- Closed out daily work orders
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Prepared customer invoices, maintain customer files, mailed invoices daily
Education
High School Diploma -
North Stafford High School
Stafford, VA06.1998
Skills
- Administrative Support
- Leasing and Sales
- Great customer service
- Strong collection skills
- Proficient in Yardi software
- Organizational skills
Accomplishments
I have completed Leasing Professional Training, Maintenance for Managers, Conflict Resolution, Southern Difference Institute (SDI) and Leadership College.
I was the top Leasing Professional in 2006. I've planned and organized monthly community events. I've decreased community delinquency during the Covid-19 pandemic.
Timeline
Property Manager
Southern Management Companies
07.2022 - Current
Assistant Property Manager
Southern Management Companies
01.2019 - 07.2022
Resident Manager
Southern Management Companies
06.2017 - 01.2019
Resident Retention Coorindator
Southern Management Companies
04.2012 - 06.2017
Leasing Professional
Southern Management Companies
06.2003 - 04.2012
Administrative Assistant
Ideal Truck Center/Idealease
01.2000 - 06.2003
High School Diploma -
North Stafford High School
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