Tenisha Kuykendall
Oakland,CA
Summary
Developed essential skills in guest relations and team leadership within fast-paced hotel environment. Proven ability to manage front desk operations and ensure guest satisfaction. Seeking to transition into new field, leveraging hospitality experience and strong organizational skills. Diligent Desired Position with background in managing front desk operations in busy hotel environment. Known for efficiently handling guest concerns and ensuring smooth check-in/check-out processes. Demonstrated proficiency in team leadership and conflict resolution. Hospitality professional with proven track record in front desk management. Recognized for enhancing guest satisfaction and operational efficiency. Team-focused and adaptable, excelling in dynamic environments and committed to delivering top-notch service.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
Four Seasons Hotel Atlanta,
01.2022 - 03.2024
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Housekeeper Supervisor
WellStar Atlanta Medical Center
01.2016 - 01.2022
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of Number housekeepers.
- Evaluated employee performance and developed improvement plans.
Education
General Studies
Ohlone College
Fremont, CASkills
- Staff training and development
- Flexible schedule
- Cash handling expertise
- Complaint handling
- Policy enforcement
- Guest relations management
- Reservation management
- Administrative tasks
Timeline
Hotel Front Desk Supervisor
Four Seasons Hotel Atlanta,
01.2022 - 03.2024
Housekeeper Supervisor
WellStar Atlanta Medical Center
01.2016 - 01.2022
General Studies
Ohlone College
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