Tenisha Owens

Retail Store Manager

AutoZone

04.2024 - Current

Completed routine store inventories.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
Managed store organization, maintenance, and purchasing functions.
Submitted orders for new inventory.
Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Managed inventory control, cash control, and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised guests at front counter, answering questions regarding products.
Assisted with hiring, training and mentoring new staff members.
Approved regular payroll submissions for employees.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Summary

Overview

Work History

Retail Store Manager

Education

High School Diploma -

Skills

Timeline

Retail Store Manager

High School Diploma -

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