Tenisha Parker
Fairburn,GA
Summary
Representative well-versed in Sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer retention. Results-oriented Support Manager offering 20 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
18
18
years of professional experience
Work History
Admin Support Supervisor
Department of Family and Children Services
2022.04 - Current
- Provide excellent customer service to visitors and clients using the access center
- Opening and closing the front office service desk
- Answering inbound calls, faxing documents, making copies and printing forms for clients
- Checking visitors in and escorting families to meeting rooms for visitations
- Assisting with services such as our Food Pantry, housing, furniture bank, rental and utility hardship assistants
- Send out mailers and email of current events we offer to get the community involved
- Assist with computer updates and troubleshoot software issues
- Complete transcripts for ILP youth meetings for case manager records
- Schedule weekly team meetings and family visitations
Customer Service Rep
Arise- ADT
2021.10 - 2022.04
- Company Overview: Remote from Home
- Assist customers in understanding their monthly billing
- Update customer profile
- Process payments via secure capture line
- Troubleshooting their alarm systems
- Scheduling service job request system failure and service transfers
- Assisting in service cancellations
- Remote from Home
Department Supervisor
Ross Stores
2020.03 - 2021.09
- Process returns and exchange
- Maintain sales floor
- Train new employees
- Perform weekly markdowns for each department
- Re-merchandise seasonal end caps display
- Redo areas of store to be compliant with planograms
- Count and process daily deposits
- Process change orders as needed
Chat Support Analyst
Kelly Service-Sage Software
2019.12 - 2020.03
- Assist customers with troubleshooting software issues via chat
- Send supporting articles to resolve their issues
- Update customers profile information in database
- Suggest/upsell product updates and add-ons to better their software experience
Customer Experience Consultant
Carmax
2019.07 - 2019.11
- Connect with customers online and over the phone assist with their car buying needs
- Ensure a seamless transition from online to in-store purchasing
- Guide customers sale or appraisal to test drives and arranging financing applications
- Understanding and striving to meet and exceed call center metrics while providing excellent consistent customer service
Correctional Officer
GEO Detention Facility
2018.11 - 2019.07
- Prepare, process, and maintain forms, reports, log records and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Searched the building, grounds, living quarters and work areas for contraband
- Made rounds at specified intervals and conducted head counts
Retail Sale Manager
Metro by T-mobile
2006.05 - 2018.11
- Observe and coach employees, providing feedback around sales techniques effectiveness
- Be sure my team meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets-the key performance indicator(KPI)
- Handle customer escalations and make equitable decisions for the customers and the company
- Complete daily deposits, inventory counts, opening and closing of store and reconcile daily sales reports
- Met and exceeded store sales quota by providing support to employees in all aspects of the sales process
Education
Diploma -
Columbia High School
Decatur, GA05.2002
Skills
- Team Management
- Task Delegation
- Feedback Delivery
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Office Administration
- Documentation skills
- Records Management
- Performance Evaluations
- Attention to Detail
- Multitasking and Organization
Timeline
Admin Support Supervisor
Department of Family and Children Services
2022.04 - Current
Customer Service Rep
Arise- ADT
2021.10 - 2022.04
Department Supervisor
Ross Stores
2020.03 - 2021.09
Chat Support Analyst
Kelly Service-Sage Software
2019.12 - 2020.03
Customer Experience Consultant
Carmax
2019.07 - 2019.11
Correctional Officer
GEO Detention Facility
2018.11 - 2019.07
Retail Sale Manager
Metro by T-mobile
2006.05 - 2018.11
Diploma -
Columbia High School
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