Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tenisha Pinero

St. Cloud,FL

Summary

The background is Customer Service and security and CPR/First Aide certified. The experience level is over 13 + skills dealing with people and 2 years within a call center. Recently graduated from a college, pursuing to advance education In The medical field of nursing. The desire is to help and nurture people back to health and to serve others and put others above myself. The expectation is to remain teachable and always able, willing and ready to learn. Can adapt to changes very quickly and efficiently. Communication and working together as a team to achieve the functionality of the job, while having the heart to accomplish the functionality of the ob with excellence.

Overview

20
20
years of professional experience

Work History

Security Officer

Wyndham
03.2023 - Current
  • Greeted Every guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Security Officer

Universal Studios
09.2017 - 09.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Customer Service/ Minister

Andrew Wommack Ministries
01.2020 - 01.2022
  • Handled over 200 calls.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.

Customer Service Manager

Wamart
01.2003 - 09.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised over 50 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Generated customer satisfaction surveys to analyze results into action plans.

Education

Certification - Biblical Theology

Charis Bible College
Lake Mary, FL
05.2023

Diploma -

Avalon Tech
Orlando, FL
05.2018

Skills

  • Report Writing
  • Security Guard License
  • Administrative Duties
  • Attentive and Observant
  • Responding to Emergencies
  • Superior Customer Service
  • Emergency Evacuation
  • Federal and State Regulation Compliance
  • First Aid and CPR Certified
  • Crisis Intervention Training
  • CPR Certified
  • Effective Working Relationships
  • Medical Emergency Response
  • Data Logging
  • Legible Report Writing

Timeline

Security Officer

Wyndham
03.2023 - Current

Customer Service/ Minister

Andrew Wommack Ministries
01.2020 - 01.2022

Security Officer

Universal Studios
09.2017 - 09.2022

Customer Service Manager

Wamart
01.2003 - 09.2017

Certification - Biblical Theology

Charis Bible College

Diploma -

Avalon Tech

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Tenisha Pinero