Tenisha Te'o
Eugene,OR
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional healthcare, with a focus on operations and revenue cycle. Highly organized and hardworking with excellent planning and program management skills.
Overview
22
22
years of professional experience
Work History
Clinic Manager
Oregon Vascular and Vein Institute
02.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Budgeted for resources to control expenditure and maximize profits.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Revenue Cycle Manager
McKenzie Physician Services
10.2013 - 01.2023
- Monitored and guided revenue cycle operations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff training on revenue cycle management best practices, increasing productivity across the department.
- Completed financial reporting and analysis for billing revenue cycle.
- Managed cross-functional teams to improve overall revenue cycle operations.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Developed targeted strategies for improving patient registration accuracy and reducing errors.
- Monitored industry trends to anticipate changes that may impact the organization''s revenue cycle performance.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Served as a liaison between the organization''s leadership team members and payers during contract negotiations, securing favorable terms for reimbursement rates.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
Front Office Lead
Oregon Medical Group
01.2003 - 09.2013
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Reduced patient wait times through effective scheduling and task delegation among staff members.
- Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
- Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Increased team morale through regular recognition of outstanding performance among staff members.
- Provided exceptional customer service by greeting patients warmly, answering questions knowledgeably, and handling requests efficiently.
- Resolved conflicts between staff members diplomatically, fostering a cohesive team dynamic that facilitated smooth daily operations.
- Implemented new procedures for managing appointments, resulting in fewer scheduling conflicts and better organization.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
- Enhanced front office efficiency by streamlining administrative processes and implementing new organizational systems.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Welcomed patients and immediately offered assistance by asking open-ended questions.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
High School Diploma -
Springfield High School
Springfield, OR06.1993
Skills
- HIPAA Compliance
- Clinical management
- Operations Management
- Patient Care Coordination
- Medical Billing
- Revenue management
- Staff Management
- Patient Relations
- Process Improvement
Timeline
Clinic Manager
Oregon Vascular and Vein Institute
02.2023 - Current
Revenue Cycle Manager
McKenzie Physician Services
10.2013 - 01.2023
Front Office Lead
Oregon Medical Group
01.2003 - 09.2013
High School Diploma -
Springfield High School
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