Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tenisha Tillman

Summary

Respected and dedicated customer service professional with significant knowledge and experience resolving difficult situations. Highly skilled in tracking details, communicating deadlines, and following-up with internal and external partners to ensure on-time completion.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Tekra
12.2022 - 04.2024
  • Entered customers orders thru company's ERP system.
  • Answer heavy volume of phone calls for customers orders, inquiries, RMAs, and complaints.
  • Provided information and suggestions for customer purchases.
  • Prepared quotes and current cost of products.
  • Worked closely with the shipping and manufacturing department to ensure on time shipments.
  • Assisted Inside and Outside Sales Representatives to ensure customers needs were met.

Customer Service Representative

Meltric Corporation
08.2021 - 12.2022
  • Answer heavy volume of phone calls and inbound emails, respond promptly to customer inquiries and complaints.
  • Receive, process and verify accuracy of orders, forms and requests.
  • Initiate customer requests for order changes, including the maintenance of order, customer information files, and communicating changes to appropriate departments.
  • Provide pricing, availability, and delivery information,
  • Support Outside Sales Team consisting of Regional Managers and Manufacturer Representatives.

Customer Service/Parts Inventory Clerk

Safran Landing Systems
03.2016 - 07.2021
  • Assisting customers via telephone with questions or inquiries about products and errors in shipments.
  • Responsible for data entry of 100's of orders daily.
  • Ensure quotes and expiration dates are accurate. Successfully processes and scans all documents into company-wide ERP system.
  • Expedited order fulfillment, accurately picking and packing parts for timely shipment to customers.
  • Enhanced inventory accuracy by diligently tracking and recording parts information in the database.
  • Reconciled discrepancies between physical stock counts and electronic records, maintaining accurate inventory data at all times.

Stockroom Clerk

Eastek International
05.2014 - 03.2016
  • Successfully entered all orders and received parts into company-wide ERP system.
  • Responsible for accurately counting and restocking inventory.
  • Ensured kits were properly made prior to assembly.
  • Managed inbound shipments, verifying receipts against purchase orders for accuracy and completeness.
  • Assisted in reducing surplus inventory through effective communication with sales and purchasing teams.

Education

Medical Assistant - Medical Assisting

Milwaukee Career College
Milwaukee, WI
05.2008

Pharmacy Technician - Pharmacy Technology

Milwaukee Area Technical College
Milwaukee, WI
05.2000

High School Diploma -

Phoenix Alternative High School
Milwaukee, WI
06.1995

Skills

  • Problem-solving
  • Return Material Authorizations
  • Microsoft Excel
  • Microsoft Outlook
  • Quotes

Timeline

Customer Service Representative

Tekra
12.2022 - 04.2024

Customer Service Representative

Meltric Corporation
08.2021 - 12.2022

Customer Service/Parts Inventory Clerk

Safran Landing Systems
03.2016 - 07.2021

Stockroom Clerk

Eastek International
05.2014 - 03.2016

Medical Assistant - Medical Assisting

Milwaukee Career College

Pharmacy Technician - Pharmacy Technology

Milwaukee Area Technical College

High School Diploma -

Phoenix Alternative High School
Tenisha Tillman