Tenisha Tisdale
Training Specialist
Columbia,SC
Summary
Motivated Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring exceptional verbal and written communication skills, possess the ability to training individuals from diverse backgrounds, proficient with Microsoft Word, Excel, and PowerPoint, and strong ability to respond to competing priorities and demands.
Overview
21
21
years of professional experience
13
13
Certification
Work History
Training Specialist-Education Services
Department of Veterans Affairs
2020.03 - Current
- Conducted assessments, analysis, instructional design, and program evaluation
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Verified training program compliance with applicable laws and regulations.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
Training Specialist-Sterile Processing Services
Department of Veteran Affairs
2017.10 - 2020.03
- Developed educational programs, implemented plans, and evaluated outcomes
- Coordinated with subject matter experts and developed training materials
- Oversaw compliance with directives and guidance
- Conducted training programs and participated in audits and inspections
- Modified training courses as required.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Led workshops on various topics such as leadership development, communication skills, and time management, improving employee competencies across the organization.
Supervisory Medical Supply Technician
Department of Veterans Affairs Medical Center
2017.01 - 2017.10
- Led a team of technicians in a comprehensive processing and decontamination support operation
- Assigned workflow and manpower requirements
- Supervised quality and infection control programs
- Oversaw assembly of special trays and kits
- Managed personnel actions and evaluations
- Conducted inspections and maintained inventory
- Ensured proper techniques for reprocessing and sterilizing items.
- Assisted healthcare professionals in locating necessary supplies, contributing to efficient patient care.
- Maintained a clean and organized storage area, ensuring easy access to medical supplies when needed.
- Effectively managed medical supply returns and exchanges, ensuring prompt resolution of issues to minimize delays in patient care.
- Provided exceptional customer service to internal staff members who required assistance accessing needed supplies or navigating inventory systems.
- Collaborated with clinical staff to identify frequently used items, optimizing stock levels accordingly for increased efficiency.
Lead Medical Supply Technician
Department of Veteran Affairs
2016.04 - 2017.01
- Trained new and existing staff in proper practices, enhancing their knowledge base and skill set for greater contributions to the teams success.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the department.
- Collaborated with cross-functional departments to ensure patient care wasn't effected.
- Worked and communicated with departments and customers, adapting to expectations and providing quality instrumentation on consistent basis.
- Built exceptional rapport with vendors and internal customers to create seamless operations.
- Implemented new software solutions for enhanced data analysis, driving better decision-making within the department.
Member Order Specialist
Sam's Club
2003.07 - 2016.05
- Managed high volume of daily orders while maintaining strict attention to detail and quality standards.
- Conducted regular audits of system data to identify opportunities for process improvement or issue resolution.
- Maintained expertise in company products offerings by participating in ongoing training sessions.
- Optimized order entry procedures for reduced errors and increased overall accuracy.
- Assisted sales teams with special requests or promotions by expediting orders as needed.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Lead Medical Supply Technician
Department of Veterans Affairs
2014.11 - 2016.04
- Led a unit of technicians, provided guidance and direction
- Ensured timely accomplishment of tasks and balanced workload
- Maintained knowledge of procedures and policies
- Distributed and assigned work
- Trained employees and answered technical questions
- Maintained quality control standards.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
Medical Supply Technician
Department of Veterans Affairs
2012.11 - 2014.11
- Performed decontamination, assembly, and sterilization of surgical instruments
- Inspected packages for sterilization and maintained inventory
- Operated sterilizers and performed high-level disinfection
- Trained new personnel and maintained quality control standards.
- Coordinated with vendors for timely delivery of medical supplies, avoiding stockouts and minimizing disruptions to patient care.
- Prepared emergency kits for various departments within the hospital, ensuring readiness during critical situations.
- Conducted routine equipment inspections to ensure functionality and compliance with safety standards, maintaining a safe environment for patients and staff.
- Streamlined medical supply ordering process to reduce waste and save costs for the facility.
- Trained new Medical Supply Technicians on proper inventory management procedures, ensuring consistency across the team.
Instrument Technician IV
Carolinas Healthcare Systems- Northeast
2008.06 - 2012.12
- Decontaminated, assembled, and sterilized surgical instruments
- Specialized in Orthopedic, Neuro, Cardiovascular, ENT, General, L&D, & Robotic Sets
- Assumed charge technician responsibilities
- Trained personnel and maintained quality control standards.
- Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
- Ensured safety compliance by maintaining accurate records of instrument inspections, repairs, and calibrations.
- Streamlined communication among team members through clear documentation of instrument specifications, procedures, and results.
- Developed strong working relationships with vendors and suppliers, fostering collaboration for timely procurement of necessary instrumentation equipment and parts.
- Promoted a culture of proactive problem-solving within the team by encouraging open discussion about challenges faced during daily work activities.
Education
Technical or occupational certificate - Notary Public
Rowan Cabarrus Community College
Concord, North Carolina03.2012
Technical or occupational certificate - Certified Phlebotomist
Rowan Cabarrus Community College
Salisbury, North Carolina06.2009
High School Diploma -
West Rowan High School
Mount Ulla, North Carolina05.2002
Skills
- Training Program Development
- Virtual Training
- Workshop Facilitation
- Blended Learning
- Coaching and Mentoring
- Customized training
- Corporate Training Programs
- Leadership Development
Job Related Training
- Sterile Processing Services (SPS) Educator Training FY18: 12/17/2017
- VA Lean Yellow/Bronze Belt Training: 3/29/2018
- VA Lean Yellow/Bronze Belt Training (Exam): 5/2/2018
- TMS 2.0 Registration Manager Training: 12/4/2018
- TMS 2.0 Scheduling Manager Training: 12/5/2018
- TMS 2.0 Assignment Managers Training: 12/12/2018
- TMS 2.0 Introduction to TMS for Administrators, Help Desk and Reports Managers Training: 12/19/2018
- VA Lean Yellow/Bronze Belt Training (Project): 8/28/2019
- Certified Franklin Covey Facilitator April 2020-Present
- Certified Crucial Conversations Facilitator June 2021-Present
- Leadership Program Graduate June 2022
- Certified Agent In Place December 2022
- Certified Preventative Disruptive Behavior Trainer - August 2023
References
- LaQuinta Reed, Department of Veterans Affairs, Management Analyst, (919) 740-9498, Laquinta.Reed@va.gov
- Portia Robertson, US Bank, Economic Sanctions Adverse Media Consultant, (704)267-2941, portia.heggins@usbank.com
- Harriet Huell Lampkin, Self, Attorney, (803)920-1003, harriet@lampkinlawfirm.com
- Thaddeus Jennings, Department of Veterans Affairs, Chief of Sterile Processing Services, (803) 331-1087, Thaddeus.Jennings@va.gov
- Jwan Jackson, Department Of Veterans Affairs, Chief Sterile Processing Officer (VISN 7), (803) 499-2588, Jwan.Jackson@va.gov
- Tiaa Padgette, Department of Veterans Affairs, Chief, Staff Education/Alt.DLO, (803)776-4000 /7700, Tiaa.Padgette@va.gov
Certification
-Certified Sterile Processing and Distribution Technician (CSPDT)-May 2009-Present
-Certified Sterile Processing and Distribution Supervisor (CSPDS) May 2010-Present
-Certified Registered Medical Supply Technician (CRMST)- November 2012- Present
-Certified Registered Central Service Technician (CRCST)-December 2012-Present
-Certified Healthcare Leader (CHL)-December 2012-Present
- VA Lean Yellow/Bronze Belt Training: 3/29/2018
- VA Lean Yellow/Bronze Belt Training (Exam): 5/2/2018
- VA Lean Yellow/Bronze Belt Training (Project): 8/28/2019
-Certified Franklin Covey Facilitator April 2020-Present
- Certified Crucial Conversations Facilitator June 2021-Present
- Leadership Program Graduate June 2022
-Certified Agent In Place December 2022
-Certified Preventative Disruptive Behavior Trainer - August 2023
Timeline
Training Specialist-Education Services
Department of Veterans Affairs
2020.03 - Current
Training Specialist-Sterile Processing Services
Department of Veteran Affairs
2017.10 - 2020.03
Supervisory Medical Supply Technician
Department of Veterans Affairs Medical Center
2017.01 - 2017.10
Lead Medical Supply Technician
Department of Veteran Affairs
2016.04 - 2017.01
Lead Medical Supply Technician
Department of Veterans Affairs
2014.11 - 2016.04
Medical Supply Technician
Department of Veterans Affairs
2012.11 - 2014.11
Instrument Technician IV
Carolinas Healthcare Systems- Northeast
2008.06 - 2012.12
Member Order Specialist
Sam's Club
2003.07 - 2016.05
Technical or occupational certificate - Notary Public
Rowan Cabarrus Community College
Technical or occupational certificate - Certified Phlebotomist
Rowan Cabarrus Community College
High School Diploma -
West Rowan High School
-Certified Sterile Processing and Distribution Technician (CSPDT)-May 2009-Present
-Certified Sterile Processing and Distribution Supervisor (CSPDS) May 2010-Present
-Certified Registered Medical Supply Technician (CRMST)- November 2012- Present
-Certified Registered Central Service Technician (CRCST)-December 2012-Present
-Certified Healthcare Leader (CHL)-December 2012-Present
- VA Lean Yellow/Bronze Belt Training: 3/29/2018
- VA Lean Yellow/Bronze Belt Training (Exam): 5/2/2018
- VA Lean Yellow/Bronze Belt Training (Project): 8/28/2019
-Certified Franklin Covey Facilitator April 2020-Present
- Certified Crucial Conversations Facilitator June 2021-Present
- Leadership Program Graduate June 2022
-Certified Agent In Place December 2022
-Certified Preventative Disruptive Behavior Trainer - August 2023
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