TENISHA TOATLEY
Overview
17
17
years of professional experience
Work History
Manager, Accounts Receivable & Collections
Crain Communications Inc.
11.2023 - Current
- Lead the full A/R function, ensuring accurate and timely payments from customers and vendors.
- Monitor customer and vendor accounts for discrepancies, delayed payments, and issues, implementing corrective actions.
- Perform invoice reconciliations and oversee ongoing invoice activity.
- Maintain accurate transaction records in the accounting system.
- Analyze aging reports and implement strategies to reduce outstanding receivables.
- Prepare and present quarterly reports on A/R KPIs and DSO to VP and CFO.
- Develop and implement A/R policies and procedures to streamline workflows and improve cash flow.
- Collaborate with Sales and Billing to resolve disputes and align processes.
- Submit and follow up on IT help desk tickets for system-related issues.
- Lead recruitment and hiring of high-performing team members.
- Maintain documentation of collection activity for audit purposes.
- Approve refund requests based on account history review.
- Conduct performance evaluations and manage departmental goals.
- Write off uncollectible accounts per company policy.
Supervisor, Billing and Accounts Receivable
Henry Ford Occupational Health
03.2014 - 10.2022
- Directed billing, A/R, and A/P team operations, aligning execution with organizational goals.
- Oversaw client and vendor accounts and delegated tasks to streamline operations.
- Led workflow, policy, and procedure development and implementation.
- Managed requisitions, purchase orders, and contracts, while maintaining supplier relationships.
- Recruited, trained, and developed team members to enhance performance.
- Approved timecards and resolved payroll issues.
- Cultivated team culture focused on trust, accountability, and communication.
- Maintained accurate account records for over 500 clients.
- Collaborated cross-departmentally to resolve issues and improve processes.
- Oversaw AR/AP processing, reconciliations, and issue resolution.
- Reviewed expense reports for compliance with policies.
- Ensured financial operations complied with laws and regulations.
- Managed monthly supply inventories and purchase orders.
- Led month-end close process to ensure timely financial reporting.
- Provided performance analysis and operational recommendations to senior leadership.
- Resolved payment disputes with clients, vendors, and departments.
- Leveraged 10+ years of A/R and insurance collection expertise to reduce bad debt.
Billing Analyst
Henry Ford Health System
06.2008 - 03.2014
- Processed financial transactions, including payment posting and reconciliation.
- Verified patient and medical data to support claims processing.
- Submitted UB04 and 1500 claims for adjudication.
- Resolved claim denials and balances through follow-up and appeals.
- Handled all aspects of insurance billing, adjustments, and reconciliations.
- Communicated with carriers to verify claim status and resolve issues.
- Used EMR systems to analyze and correct claims.
- Provided documentation for claim review including medical records and billing statements.
- Managed COB and payer-specific billing guidelines.
- Ensured CMS compliance and minimized denials through accurate claim coding and submission.
- Identified denial trends and recommended corrective solutions.
- Acted as billing subject matter expert for internal and external teams.
- Leveraged knowledge of multiple billing systems to streamline operations.
Education
Master of Business Administration (MBA) - Healthcare Leadership
Cleary University
Howell, MI05-2022
Bachelor of Science (B.S.) - Business Administration
Ferris State University
Big Rapids, MI12-2019
Associate of Applied Science (AAS) - Business Administration – Office Information Systems
Wayne County Community College
Detroit, MI05.2017
Medical Billing and Coding Certificate -
Marygrove College
Detroit, MI12.2006
Skills
- Strategic Planning
- Compliance Knowledge
- Onboarding & Talent Development
- Accounts Receivable
- Time Management
- Account Reconciliation
- Supplier Registration Setup
- Accounts Payable
- Cash Applications
- Customer Relationship Management (CRM)
- Billing & Invoicing
- EPIC (EMR)
- Customer Portal
- Vendor Forms
- Purchase Orders
- Aging Report Management
- Vendor Management
- Problem-Solving
- Organizational Skills
- Collections Management
Timeline
Manager, Accounts Receivable & Collections
Crain Communications Inc.
11.2023 - Current
Supervisor, Billing and Accounts Receivable
Henry Ford Occupational Health
03.2014 - 10.2022
Billing Analyst
Henry Ford Health System
06.2008 - 03.2014
Master of Business Administration (MBA) - Healthcare Leadership
Cleary University
Bachelor of Science (B.S.) - Business Administration
Ferris State University
Associate of Applied Science (AAS) - Business Administration – Office Information Systems
Wayne County Community College
Medical Billing and Coding Certificate -
Marygrove College