Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Websites
Timeline
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Tenisha Roland

Tenisha Roland

Stillwater,OK

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. I am aiming to leverage my skills to successfully fill your open position.

Overview

17
17
years of professional experience

Work History

Territory/Division Sales Mgr/Financial Institution

Heartland Payment Systems
Oklahoma City, OK
12.2018 - Current
  • Used networking opportunities to create ongoing business relationships.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Consistently in the Top 3 of all other Division Managers within our Inside Sales Team.
  • Prospect and close new merchant accounts consistently month after month.
  • Hire, train and develop a winning sales team
  • Conduct reliable training for Relationship Managers
  • Work in developing and mentoring Relationship Managers in an effort to support and achieve Division performance goals
  • Learn and understand all hardware, software and reporting offered by Heartland, and effectively communicate this information to prospects, clients and reinforce with Relationship Managers
  • Provide consistent reinforcement of HPS selling system and demonstrate to Relationship Managers expertise and knowledge of HPS programs (E-HPS, Exchange, etc)
  • Serve as local sales manager of designated areas within division requiring specific sales support as identified by the Division Manager

Team Lead

VISA/AUTHORIZE
Austin, TX
05.2015 - 11.2018
  • Provide floor monitoring and maintaining service level goals.
  • Handle escalated situations regarding credits and reversals that require critical thinking, compromise, and ability to provide decision making coaching.
  • Interview new candidates.
  • Develop and mentor newly hired employees by facilitating meetings, coaching, and distributing product knowledge.
  • Coach and develop representatives regarding the quality of merchant interactions.
  • Assist management with a variety of assignments and act as a team point of contact as needed.
  • Improve processes or procedures regarding the merchant experience or product enhancement.
  • Participate and support the Merchant Outreach Initiative.
  • Collaborate on projects with Senior VP's and Account Managers on Process and Changes.

Leveraged Service Rep

AT&T/SOUTHWESTERN BELL
Austin, TX
01.2014 - 06.2015
  • Consulted, recommended, and sold a variety of AT&T products and services to meet our customer’s needs, revenue goals, service commitments, and other deadlines.
  • Managed customer complaints, discrepancies, requests, and inquiries.
  • Scheduled installation, removal, or change of telephone service or equipment.
  • Exceeded monthly goals and averaged over 100% on yearly scorecard.
  • Effectively managed a high-volume of inbound and outbound customer calls.

Team Lead/Acting Manager

AT&T MOBILITY
Austin, TX
06.2008 - 01.2014
  • Managed customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to rectify customer issues with one call resolution.
  • Handled business transactions in connection with activation of new customer accounts on a computer terminal.
  • Made financial decisions to protect/collect revenues and adjusts customer accounts.
  • Exceeded sales quota and demonstrated consistent proficiency in the Host Call Center skill sets.
  • Trained new employees and representatives to meet and exceed monthly sales goals.

Education

Some College (No Degree) -

Houston Tillotson University
Austin, TX

Skills

  • Familiarity with Key Performance Indicators (KPI's)
  • Creative Problem Solver
  • Compelling leadership skills
  • Problem Solving
  • Salesforce Software
  • Performance Evaluations
  • Multidisciplinary team leadership
  • Rapport and relationship building
  • Detail-Oriented
  • Cross-cultural sales background
  • Service-driven sales
  • Team Recruiting and Onboarding

Certification

  • Inspiring Leadership Through Emotional Intelligence, Coursera with Professor Richard Boyatzis -
  • HIPAA Certification
  • Bloodborne Pathogens Certification

Accomplishments

  • Ranked #1-3 in Central Region for 3 out of 5 years with Heartland Payments.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leavePersonal development programsFlexible work hours401k matchStock Options / Equity / Profit Sharing4-day work weekWork from home option

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Software

Salesforce

Excel

Workday

Outreach

Zendesk

Languages

English

Timeline

Territory/Division Sales Mgr/Financial Institution

Heartland Payment Systems
12.2018 - Current

Team Lead

VISA/AUTHORIZE
05.2015 - 11.2018

Leveraged Service Rep

AT&T/SOUTHWESTERN BELL
01.2014 - 06.2015

Team Lead/Acting Manager

AT&T MOBILITY
06.2008 - 01.2014

Some College (No Degree) -

Houston Tillotson University

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