TENNE KHIM
Gilbert,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Environmental Services Director
Hhs
11.2024 - Current
- Enhanced overall sustainability efforts through conducting thorough audits and identifying areas for improvement.
- Secured necessary permits for operational activities by working closely with regulators and completing required paperwork accurately.
- Managed budgets and resource allocation for environmental initiatives, ensuring cost-effective solutions that drove positive change.
- Optimized facility operations to minimize negative environmental impacts while maintaining productivity levels.
- Communicated progress on environmental goals to senior leadership regularly, highlighting successes and areas needing further attention.
Quality Control and Safety Director
eliseo
05.2023 - 05.2024
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Inspected and repaired products to meet project expectations.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Notified supervisors or other relevant personnel of test or production issues.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Selected samples for use as test models.
Environmental Services Director
ForeFront
09.2021 - 05.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Reduced process gaps by managing inventory control to meet client demands.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
ACCOUNT TRAINING MANAGER
Healthcare Services Group
03.2020 - 09.2021
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Listen to an d resolve clients complaints regarding services or personnel
- Hire,train,and evaluate personnel
- Train potential managers for 8 weeks under my direct supervision
- Plan and prepare work schedules, and assign employees to specific duties
- recruit,interview,and select employees
- sweep,scrub,wax,or polish floors using brooms,mops, or powered scrubbing and waxing machine
ENVIROMENTAL SERVICES SUPERVISOR
St. Joseph Hospital
05.2016 - 04.2019
- Listen to and resolve client complaints regarding services or personnel
- Hire, train, and evaluate personnel.
- Train potential managers for 8 weeks under my direct supervision.
- Plan and prepare work schedules, and assign employees to specific duties
- Provide staff with assistance in performing difficult or complicated duties
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Recruit, interview, and select employees.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Inventory stock and reorder when inventories drop to specified levels.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, resident rooms, and other work areas so that health standards are met
- Keep storage areas and carts well-stocked, clean, and tidy.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
- Train workers in proper operational procedures and functions and explain company policies
- Meet with managers or other supervisors to stay informed of changes affecting operations
- Inspect and evaluate workplace environments, equipment, and practices, in order to ensure compliance with safety standards and
FRONT-HOUSE SUPERVISOR
Miyabi Tacoma
06.2014 - 05.2016
- Government regulations
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Schedule staff hours and assign duties.
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Establish standards for personnel performance and customer service.
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Compile and balance cash receipts at the end of the day or shift.
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service.
- Schedule parties and take reservations.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Take orders from patrons for food or beverages.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Education
Associate of Applied Science - Health Care Management
Clover Park Technical College
Lakewood, WA06-2029
GED -
CONTACT
CLOVER PARK TECHNICAL COLLEGE
Lakewood, WA05.2009
Skills
- Recruiting- ICIMs and job fairs
- Type 40 WPM
- Customer Service
- Organization
- Multi-tasking
- Fluent in Cambodian
- ADDITIONALSKILLS
- Staff Training
- OSHA Compliance
- Procedure Implementation
- Emergency Action Planning
- Hazardous Assessment Plans
References
References available upon request, REFERENCES
Timeline
Environmental Services Director
Hhs
11.2024 - Current
Quality Control and Safety Director
eliseo
05.2023 - 05.2024
Environmental Services Director
ForeFront
09.2021 - 05.2023
ACCOUNT TRAINING MANAGER
Healthcare Services Group
03.2020 - 09.2021
ENVIROMENTAL SERVICES SUPERVISOR
St. Joseph Hospital
05.2016 - 04.2019
FRONT-HOUSE SUPERVISOR
Miyabi Tacoma
06.2014 - 05.2016
GED -
CONTACT
CLOVER PARK TECHNICAL COLLEGE
Associate of Applied Science - Health Care Management
Clover Park Technical College
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