Tennel A. Epps
Property Management/ Insurance Agent
Baltimore,MD
Summary
Owners want growth, efficiency, and most of all profitability. It is important to have a distinguished professional with an arsenal experience in property management. Boasting qualified knowledge of retention, policy, vendor relationships, and collection management.
Overview
10
10
years of professional experience
Work History
Leasing Professional
Peak Management
10.2018 - Current
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Monitored customer renting trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters. This has increases referrals by 8%.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Performed background checks on over 1100 apartment applicants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features
Multiple Site Leasing Manager
Blue Ocean Realty
01.2017 - 05.2017
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Oversaw monthly collections of over $100,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Assessed property every 2 weeks, compiled information and wrote reports regarding findings for submission to the Regional Property Manager.
- Managed daily and weekly marketing and leasing plans.
Property Manager
Blue Ocean Realty
10.2016 - 01.2017
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Administered operations to handle needs of more than 700 tenants across 494 property units.
Leasing Consultant
Blue Ocean Realty
07.2015 - 10.2016
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Established strong, professional relationships with the Service Manager and residents by promoting team collaboration and delivering exemplary service.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Proficient with company procedure I marketed and assisted at 6 properties to prospective clients, consistently maintaining 99% occupancy rate.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Leasing Consultant
Apartment Services
01.2014 - 01.2015
- Renting current and future apartment and townhomes vacancies, securing rapport with clients and adding value to myself as brand ambassador of this within a prestigious organization.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
- Minimized vacancy periods by collaborating with managers while using outreach marketing skills.
- Maintained property curb appeal attractive by doing daily inspections, while assisting in improvement projects.
Education
High School Diploma -
The Community College of Baltimore County
Catonsville, MD05.2011
Skills
- Budgeting
- Building operations
- MRI accounting software
- Maintenance knowledge
- Tenant and eviction laws
- Property tours and inspections
- Administrative support
- Marketing and advertising
- Lease up skilled
- Multi-site skilled
Timeline
Leasing Professional
Peak Management
10.2018 - Current
Multiple Site Leasing Manager
Blue Ocean Realty
01.2017 - 05.2017
Property Manager
Blue Ocean Realty
10.2016 - 01.2017
Leasing Consultant
Blue Ocean Realty
07.2015 - 10.2016
Leasing Consultant
Apartment Services
01.2014 - 01.2015
High School Diploma -
The Community College of Baltimore County
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