Tennent Rich
Morrisville,NC
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
5
5
years of professional experience
Work History
Strategic Account Manager
DSD Business Systems
07.2023 - Current
- Perform outbound and inbound communication to sell additional services and solutions
- Assist customer contacts with challenges and convert them into sales opportunities
- Maintain a working knowledge of the complete capabilities of the company's services and internal operational processes
- Manage customer accounts and ensure overall customer satisfaction
- Serve as the first line in the escalation path for customer satisfaction issues
- Liaise with Professional Services, Solutions Consultants, and Customer Success organizations to resolve issues for customers.
Sales Account Manager
Oracle NetSuite
07.2020 - 05.2023
- Achieved 100% ARR quota and 125% renewal quota attainment over 3 years in this role
- Perform outbound and inbound communication to NetSuite Customers to sell additional services and solutions.
- Internalize and deliver the value proposition clearly to a variety of different audiences, including C-Level executives
- Assist customer contacts with challenges and problems converting them into sales opportunities when possible.
- Maintain an active pipeline of forecasted sales to meet monthly quota objectives.
Business Development Representative
Oracle NetSuite
02.2019 - 07.2020
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Networked among local business and community organizations to develop leads and generate business.
- Developed business pipeline using cold and warm techniques.
Education
Bachelor of Science - Business Communications
Liberty University
Lynchburg, VirginiaSkills
- Business Growth and Retention
- National Account Management
- Contract Negotiations
- Strategic Account Development
- NetSuite certified
- Acumatica certified
Timeline
Strategic Account Manager
DSD Business Systems
07.2023 - Current
Sales Account Manager
Oracle NetSuite
07.2020 - 05.2023
Business Development Representative
Oracle NetSuite
02.2019 - 07.2020
Bachelor of Science - Business Communications
Liberty University