Summary
Overview
Work History
Education
Skills
Timeline
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Tennent Rich

Tennent Rich

Morrisville,NC

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

5
5
years of professional experience

Work History

Strategic Account Manager

DSD Business Systems
07.2023 - Current
    • Perform outbound and inbound communication to sell additional services and solutions
    • Assist customer contacts with challenges and convert them into sales opportunities
    • Maintain a working knowledge of the complete capabilities of the company's services and internal operational processes
    • Manage customer accounts and ensure overall customer satisfaction
    • Serve as the first line in the escalation path for customer satisfaction issues
    • Liaise with Professional Services, Solutions Consultants, and Customer Success organizations to resolve issues for customers.

Sales Account Manager

Oracle NetSuite
07.2020 - 05.2023
    • Achieved 100% ARR quota and 125% renewal quota attainment over 3 years in this role
    • Perform outbound and inbound communication to NetSuite Customers to sell additional services and solutions.
    • Internalize and deliver the value proposition clearly to a variety of different audiences, including C-Level executives
    • Assist customer contacts with challenges and problems converting them into sales opportunities when possible.
    • Maintain an active pipeline of forecasted sales to meet monthly quota objectives.

Business Development Representative

Oracle NetSuite
02.2019 - 07.2020
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Networked among local business and community organizations to develop leads and generate business.
  • Developed business pipeline using cold and warm techniques.

Education

Bachelor of Science - Business Communications

Liberty University
Lynchburg, Virginia

Skills

    • Business Growth and Retention
    • National Account Management
    • Contract Negotiations
      • Strategic Account Development
      • NetSuite certified
      • Acumatica certified

Timeline

Strategic Account Manager

DSD Business Systems
07.2023 - Current

Sales Account Manager

Oracle NetSuite
07.2020 - 05.2023

Business Development Representative

Oracle NetSuite
02.2019 - 07.2020

Bachelor of Science - Business Communications

Liberty University

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Tennent Rich