Tennesha Allen
Lowell,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
CAREGIVER
Tribute Home Care
04.2023 - Current
- Assisted residents in activities of daily living to maintain health and dignity
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Developed meaningful relationships with clients, understanding their personal stories and daily routines
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
CAREGIVER
Always Best Care Senior Services
12.2021 - Current
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted clients in activities of daily living to maintain health and dignity
- Maintained a clean environment for patients by following proper infection control protocols
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements
CASHIER
Dairy Queen
06.2021 - 08.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Handled customer complaints and inquiries in a courteous and efficient manner
WAREHOUSE WORKER
Amazon
03.2021 - 05.2021
- Packed orders in accordance with customer specifications
- Sorted and placed materials or items on racks and shelves according to organizational standards
- Utilized barcode scanning technology to track product movement throughout the warehouse
- Checked products for accuracy against paperwork, damage, or signs of infestation
TEACHER'S ASSISTANT
George Keverian School
03.2021 - 05.2021
- Prepared classroom for daily lessons and cleaned and organized between classes
- Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students
- Took attendance and kept track of evaluations and paperwork
- Assured that safety rules were observed and guarded against accidental injury
Customer Service Representative
Alorica
01.2019 - 03.2021
- Updated reservation records with high accuracy, maintaining integrity of booking information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Responded to customer requests for products, services, and company information.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- handled billing information over phone.
- Worked effectively in fast-paced environment.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products,services and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality services.
Education
ASSOCIATE IN SCIENCE (A.S.) -
Bunker Hill Community College
Chelsea, MASkills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Customer service
- Customer support
- Customer satisfaction
- Call center customer service
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Payment processing
- Daily living assistance
- Multitasking and organization
- Emotional support
- Housekeeping
- Picking and packing
- Packaging and labeling
- Self-motivated and disciplined
Timeline
CAREGIVER
Tribute Home Care
04.2023 - Current
CAREGIVER
Always Best Care Senior Services
12.2021 - Current
CASHIER
Dairy Queen
06.2021 - 08.2021
WAREHOUSE WORKER
Amazon
03.2021 - 05.2021
TEACHER'S ASSISTANT
George Keverian School
03.2021 - 05.2021
Customer Service Representative
Alorica
01.2019 - 03.2021
ASSOCIATE IN SCIENCE (A.S.) -
Bunker Hill Community College
Similar Profiles
Tennesha AllenTennesha Allen
CAREGIVER at Tribute Home CareCAREGIVER at Tribute Home Care
Oneikha Moulton SmithOneikha Moulton Smith
Home Care Aide at Amada Senior CareHome Care Aide at Amada Senior Care
Samuel J. FloresSamuel J. Flores
Managing Funeral Director at SGOO - Tribute Memorial CareManaging Funeral Director at SGOO - Tribute Memorial Care