Summary
Overview
Work History
Skills
References
Timeline
Generic

Tennessee Panther

Waterford,Michigan

Summary

Hardworking Cable Installation Technician experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Talented at setting up telecommunications systems and associated hardware. Successful in deadline-driven environments. Seasoned with 23 years in cabling infrastructure installation

Overview

24
24
years of professional experience

Work History

Cable Splicing Technician

B & M Ashman
Canton, MI
09.2023 - 03.2025
  • Repaired damaged cables by stripping back insulation layers, replacing conductors and re-insulating with new jackets.
  • Researched solutions for complex problems encountered during installations utilizing available resources.
  • Tested connections to verify power supplies and communication link functionality.
  • Assembled and installed communication equipment.
  • Ran wires between components and to outside cable systems.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Followed safety protocols at all times while working on jobsites to prevent injuries or accidents.
  • Increased field productivity while reorganizing installation methods and teams.
  • Conducted post-splice tests on newly spliced cables to confirm the integrity of the connection.
  • Performed pre-splice testing of cables and connectors to ensure proper functioning before splicing.
  • Proactively identified and solved problems that impacted management and business directions.
  • Worked with team members to coordinate tasks efficiently throughout each project's duration.
  • Analyzed test results and identified any discrepancies in performance, making necessary adjustments as needed.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Installed cable support systems such as ladders, trays, conduits and other related components.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Adhered strictly to industry standards when installing cables according to blueprints or schematics provided.

Cable Installation Technician

Comcast
Plymouth, MI
11.2000 - 07.2023
  • Installed outlets, drops, converters, modems and digital terminals.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Repaired equipment to support continual service.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Promoted additional services and products to increase sales.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Oversaw and modified service operations to meet established parameters and guidelines.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Offered education and resources to streamline customer product adoption and use.
  • Installed cabling from transport and wiring closets to customer access outlet.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Measured signal strength at utility poles.
  • Diagnosed errors and technical problems and determined solutions to produce timely service reports.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Selected correct tools or methodologies to perform specific cabling tasks.
  • Scanned customers' cable systems electronically to pinpoint potential problems.
  • Cared for and maintained company assets to avoid breakage, misuse or theft.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
  • Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.

Cable Splicer

Comcast
Plymouth, MI
11.2000 - 07.2023
  • Ran wires between components and to outside cable systems.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Assembled and installed communication equipment.
  • Installed, set up and repaired devices and system components.
  • Tested connections to verify power supplies and communication link functionality.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.

Skills

  • Customer Service
  • Equipment Repairs
  • Customer Training
  • Service Calls
  • OSHA Compliance
  • Troubleshooting Abilities
  • Vehicle Maintenance
  • Technical Support
  • Safety Practices
  • Safety Awareness
  • Configuring Devices
  • Installing Equipment
  • Instructing Customers
  • Route Planning
  • Safe Driving
  • Document Management
  • Trained in MI Safety Regulations
  • Defensive Driver Training

References

AVAILABLE UPON REQUEST

Timeline

Cable Splicing Technician

B & M Ashman
09.2023 - 03.2025

Cable Installation Technician

Comcast
11.2000 - 07.2023

Cable Splicer

Comcast
11.2000 - 07.2023

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Tennessee Panther