Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tennessee Ragland

Tolleson,AZ

Summary

Self-motivated and goal oriented individual with strong sales background and effective relationship building as well as client retention skills. Using effective communication skills to consistently follow up and network in order to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Sales Representative

Midway Chevrolet Inc.
11.2020 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Established personal connections with customers, exceeding customer service expectations.
  • Followed up on warm internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Handled inbound and outbound sales calls.
  • Knowledge of inventory on lot as well as what is in transit.
  • Contributed to team objectives in fast-paced environment
  • Watch for and recognize security risk and potential fraud, and know how to catch red flags and handle these situations.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained calm demeanor and professionally manage issues in busy, high-stress situations.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assisted customers with completing loan applications and other paperwork.

Sales Representative

American Furniture Warehouse Co
04.2015 - 04.2020
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided positive first impressions to welcoming existing, new and potential customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs


Cashier Team Lead

Walmart
02.2013 - 03.2015
  • Processed both cash and card purchases and returns.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.

Education

High School Diploma -

Premier Charter High School
Phoenix, AZ
05.2011

Skills

  • Sales Expertise
  • Problem-Solving Strengths
  • Prospecting Skills
  • Onsite Product Demonstrations
  • Converting Leads
  • Retention Strategies
  • Time Management
  • Cold Calling
  • Microsoft Office
  • Effective communication and Interpersonal skills
  • Negotiating via phone, email and in-person
  • Excellent verbal and written communication

Accomplishments

  • GM Mark of Excellence Award Winner 2021, 2022, 2023
  • Midway Chevrolet Sales Excellence Club 2021, 2022, 2023
  • Maintain a 92% or Higher in CSI rating with Chevrolet 2021, 2022, 2023

Timeline

Sales Representative

Midway Chevrolet Inc.
11.2020 - Current

Sales Representative

American Furniture Warehouse Co
04.2015 - 04.2020

Cashier Team Lead

Walmart
02.2013 - 03.2015

High School Diploma -

Premier Charter High School

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Tennessee Ragland