Tenniell Foster
Chesapeake,VA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
21
21
years of professional experience
Work History
General Education Teacher Assistant
Chesapeake Public Schools
08.2024 - Current
- Provided support to classroom teacher
- Consult and support classroom teachers with daily tasks such as grading class and homework assignments, classroom management and clerical works
- Make copies for the grade level
- Used positive reinforcement and provided clear feedback to help students succeed.
- Updated class and student documentation for recordkeeping purposes.
- Mentored students one-on-one to help those struggling or develop special talents.
- Enhanced student comprehension by implementing diverse teaching methods tailored to individual learning styles.
- Improved classroom management and maintained a positive learning environment through clear communication of expectations and consequences.
Accounts Receivable Specialist
Norfolk State University
04.2024 - 06.2024
- Assist all students with inquiries about their accounts
- Process student refunds
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
General Education Teacher Assistant
Chesapeake Public Schools
08.2015 - 04.2024
- Dedicated to supporting classroom teachers and students
- Assist with providing and engaging small group instructional learning to students who need extra support in their difficult areas of learning
- Participates with classroom instruction
- Consult and support classroom teachers with daily tasks such as grading class and homework assignments, classroom management and clerical work
- Provided virtual small group instructional learning via Zoom and Google Meet platforms
- Graded online assignments and input grades into classroom teacher’s virtual gradebook
- Help students navigate virtually through Schoology to access assignments by screen sharing
Benefits Customer Service Representative
Conduent Business Services, LLC (formerly Xerox)
08.2007 - 05.2008
- Answering questions and providing information to retirees and surviving spouses for International Paper
- Assist new retirees with completing the retiree benefits package
- Updating contact information
- Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities.
- Managed sensitive employee data with utmost confidentiality while processing benefits changes and updates.
- Maintained detailed records of all customer interactions using CRM software for effective follow-up actions when necessary.
Front Desk Receptionist
Audio Light & Musical
10.2003 - 08.2007
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered central telephone system and directed calls accordingly.
- Take messages and distribute them to the appropriate person
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma - Keyboarding, Office Administration
Norview High School
Norfolk, VA06.2001
Skills
- Clerical Experience
- Organizational Skills
- Customer support
- Active listening
- Computer Skills
- Typing
- Multi-line phone system
- Multitasking strength
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Professional Demeanor
Timeline
General Education Teacher Assistant
Chesapeake Public Schools
08.2024 - Current
Accounts Receivable Specialist
Norfolk State University
04.2024 - 06.2024
General Education Teacher Assistant
Chesapeake Public Schools
08.2015 - 04.2024
Benefits Customer Service Representative
Conduent Business Services, LLC (formerly Xerox)
08.2007 - 05.2008
Front Desk Receptionist
Audio Light & Musical
10.2003 - 08.2007
High School Diploma - Keyboarding, Office Administration
Norview High School