Tennika Moss
Inkster,MI
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Welcome Care Coordinator
Oak Street Health
10.2024 - 04.2025
- Patient Check-in and Out: Welcoming patients, ensuring a smooth check-in process with necessary paperwork.
- Financial Transactions: Collecting copays and handling other financial transactions.
- Medical Records Management: Updating patient information, requesting medical records, and uploading documents into the electronic medical record system.
- Appointment Scheduling: Scheduling patient appointments and managing patient referrals.
- Phone Communication: Answering phone calls, taking messages, and making outbound calls as needed.
- Administrative Support: Assisting new patients with paperwork, managing the welcome area and community room, and handling other administrative tasks as assigned.
- Patient Support: Providing helpful and friendly service to patients and guests.
Medical Receptionist
Comprehensive Urology
07.2022 - 10.2024
- Scheduled 30+ appointments each shift and updated patient paperwork, billing information, and office calendars.
- Protected patient files, organized pertinent paperwork, and shredded sensitive data in compliance with HIPAA.
- Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace and ensure safety for everyone.
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours.
Homeless Outreach Specialist/ Case Manager AmeriCorps Member
Wayne Metropolitan Community Action Agency
01.2023 - 11.2023
- Conducted face-to-face outreach with households experiencing homelessness to assess their needs and provide immediate support.
- Assisted participants in obtaining essential documents such as Birth Certificates, Identification, and Social Security Cards, eliminating barriers to services.
- Connected clients to mainstream services and benefits, including Medicaid, SSI/SSDI, Section 8, and TANF, improving their access to critical resources.
- Offered housing information and facilitated access to services for individuals on the streets and in shelters who were not engaged in care.
- Performed intake assessments for the MSHMIS screening process to gather essential data for service coordination.
Systems Cashier
Henry Ford Health
06.2017 - 11.2022
- Efficiently collected and processed payments for a variety of transactions, including debit, credit, and cash payments, while maintaining accuracy and security.
- Scanned and recorded items purchased, using point-of-sale systems and scanners, to ensure proper pricing and inventory management.
- Collaborated with team members to ensure smooth shift transitions, sharing insights and knowledge to improve overall cashier performance and customer service.
- Assisted customers with inquiries, resolved concerns, and provided information about store policies, products, and promotions, enhancing overall customer satisfaction.
Union Teller
Zeal Credit
12.2018 - 06.2019
- Prepared and verified cashier's checks in compliance with established protocols, maintaining financial security and transparency.
- Entered customers' transactions into the system with precision, ensuring accurate and up-to-date records of financial transactions.
- Successfully resolved problems or discrepancies related to customers' accounts, addressing issues promptly and professionally.
- Managed cash and check deposits and withdrawals with a high degree of accuracy and attention to detail to ensure seamless financial transactions.
Lead Cashier
Home Depot
05.2015 - 12.2018
- Trained and supervised a team of twelve employees, fostering a skilled and cohesive workforce.
- Implemented efficient team management strategies, resulting in increased productivity and improved work performance among team members.
- Welcomed and assisted customers as they entered or left the store, providing a positive and friendly shopping experience.
- Effectively resolved customer issues and discrepancies in person and over the phone, ensuring high levels of customer satisfaction.
Education
Associate of Arts - undefined
Wayne County Community College
Detroit, MIDiploma - Medical Assistant
National Institute of Technology
Southfield, MISkills
- Front desk
- Childcare
- Section 8
- Documentation review
- Insurance verification
- Medical billing
- Medical Records
- Medical Office Experience
- ICD-10
- Crisis Intervention
- EHR systems
- Athenahealth (1 year)
- Typing
- Office experience
- Tax experience
- Medical Receptionist
- Clerical experience
- Medical Scheduling
- Care plans
- Conflict management
- Fair Housing Regulations
- EMR systems
- Skills: Case Management Client Assessment Data Collection and Analysis Homeless Services & Prevention Data Entry
- Intake Experience
- Epic
- Teaching
- Supervising Experience
- Data entry (5 years)
- ICD-9
- Medical Coding
- Documentation
- Organizational skills
- Scheduling
- Multitasking and organization
- Empathy and compassion
- Schedule management
- Patient education
- Case management
Certification
Certified Notary Public
Timeline
Welcome Care Coordinator
Oak Street Health
10.2024 - 04.2025
Homeless Outreach Specialist/ Case Manager AmeriCorps Member
Wayne Metropolitan Community Action Agency
01.2023 - 11.2023
Medical Receptionist
Comprehensive Urology
07.2022 - 10.2024
Union Teller
Zeal Credit
12.2018 - 06.2019
Systems Cashier
Henry Ford Health
06.2017 - 11.2022
Lead Cashier
Home Depot
05.2015 - 12.2018
Associate of Arts - undefined
Wayne County Community College
Diploma - Medical Assistant
National Institute of Technology
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