Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tennille Dacres-Dillard

Newark

Summary

With a solid background in both customer service and management, you can ensure smooth workflow. Proven track record of enhancing team productivity and maintaining high standards of service. Demonstrated leadership and a list of other skills that are used in a professional work environment.

Overview

5
5
years of professional experience

Work History

Floor Supervisor

United Airlines
07.2024 - Current
  • Conducted daily briefings, scheduling and communicated procedural updates to staff to align team goals with company objectives.
  • Assisted in maintaining clean/organized work areas to enhance operational efficiency.
  • Provided leadership, training, and performance evaluations to staff, fostering a productive and safety-conscious work environment.
  • Observed and reported equipment malfunctions to ensure timely repairs and minimize downtime.

Hotel Front Desk Supervisor

Embassy Suites
01.2024 - 04.2025
  • Managed and oversee front desk operations, ensuring smooth check-in and check-out.
  • Resolved guest complaints and satisfaction scores promptly, maintaining high standards of service quality.
  • Monitored availability of rooms, adjusting reservations to maximize revenue opportunities.

Hotel Front Desk Supervisor

Doubletree By Hilton
07.2023 - 01.2024
  • Maintained accurate records of guest information and payment transactions for auditing purposes.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with Front Office manager and Housekeeping department ensuring proper staffing levels and guest room inventory.

Front Desk Lead/Sales Coordinator

Home2 Suites by Hilton Hotel
02.2022 - 07.2023
  • Directed room tours for potential clients. Describing amenities, room types, and event spaces.
  • Assisted Sales Manager in curating leads to boost revenue.

Customer Service Representative

American Airlines Lounge
02.2020 - 07.2021
  • Provided excellent customer care by responding to requests, questions and concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Science - Communications

Kean University
Union, NJ
05-2021

Skills

  • Customer satisfaction
  • Team leadership
  • Advanced proficiency Microsoft Applications (Word, Excel, Powerpoint)
  • OnQ and Pep Hotel Property system trained
  • CPR/AED certified
  • Recognized as a top performer in Name Mentions and Enrollments in the Hilton Honor program

Timeline

Floor Supervisor

United Airlines
07.2024 - Current

Hotel Front Desk Supervisor

Embassy Suites
01.2024 - 04.2025

Hotel Front Desk Supervisor

Doubletree By Hilton
07.2023 - 01.2024

Front Desk Lead/Sales Coordinator

Home2 Suites by Hilton Hotel
02.2022 - 07.2023

Customer Service Representative

American Airlines Lounge
02.2020 - 07.2021

Bachelor of Science - Communications

Kean University

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