Tennille DeMello
Waianae,HI
Summary
Public Works Manager with 20+ years of an extensive background and solid understanding of Public Works, work management and financial reporting. I am adept in handling the high volume demands of the Planning office while still being able to provide support to both direct and indirect end users. Strong points include but are not limited to skilled knowledge in real property maintenance requirements, critical thinking, process management and contract requirements.
Overview
24
24
years of professional experience
Work History
Work Control Manager, Public Works
Logistics Augmentation Program (LOGCAP IV-V)
United States Army Garrison Kwajalein Atoll, RMI
01.2018 - 07.2024
- Develop and oversee the daily work flow processes required to conduct work control operations
- Ensure all levels or requests and DA Form 4283's are entered into GFEBS, prioritized and completed IAW the approved Performance Work Statement (PWS) and Army regulations
- Maintain personnel resource scheduling to accommodate a 24 hour department as per the PWS
- Acts as the main point of contact for customer disputes, concerns or feedback
- Provide project management support for all annual work plan (AWP) projects
- Generate, monitor and maintain the work project structures to ensure financial accountability
- Develop, create and maintain Preventative Maintenance Plan and the Master Schedule of Work/MSOW utilizing the contractor AIS
- Provide miscellaneous coordination and support for all aspects of facilities maintenance
- Increase productivity by developing and implementing various departmental instructions
- Conduct both the Government and Contractor BOID meetings in order to identify/forecast reimbursable, AWP or Garrison DPW projects
- Provide monthly and annual CDRL report requirements
- Develop estimates for service order level requests and projects
- Oversee project management procedures including but not limited to project initiation, approval and completion
- Led a team of 13 employees, ensuring high productivity and excellent customer service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Recruited and trained new employees to meet job requirements.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned work and monitored performance of project personnel.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations and host nation standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Implemented process improvements, resulting in an increase in operational efficiency..
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Work Control Coordinator, Public Works
Chugach Management Systems Inc.
Kwajalein Atoll, RMI
10.2004 - 03.2018
- Ensure all work requests for service orders, and projects are entered into the automated information system (AIS), prioritized and completed IAW the approved Performance Work Statement (PWS) and Army regulations
- Acts as the main point of contact in Work Control for customer disputes, concerns or feedback
- Develop, maintain and monitor the filing system for all historical and active project folders, service orders and pertinent documentation
- Work directly with the departmental Cost Account Managers and Project Controls to identify and secure appropriate funds for both projects and service orders IAW their assigned Work Breakdown Structure (WBS)
- Provide all project complete cost to the Real Property department and the PM administrator
- Close out and report all completed projects (including cost) for the monthly Contract Data Requirement List (CDRL)
- Provide management with all monthly, fiscal and annual completed service order cost
- Provide training and continuous guidance to department new hires
- Ensure that all equipment charges for Public Works support is provided to the primary contractor IAW the government approved financial policy rate manual (FPRM)
- Process project level work requests and secure all necessary approvals for work execution (e.g
- Financial, environmental etc.)
- Generate preventative maintenance (PM), service order and project level work order numbers for distribution to the Public Works shops
- Generate work orders for the Engineering department for rough order of magnitude, program and detailed estimates
- Process all project level work requests for review by the Public Works Manager
- Perform project management procedures including but not limited to project initiation, approval and completion
General Clerk IV, Public Works
Raytheon Technical Services
United States Air Force Base Johnston Atoll
01.2001 - 01.2003
- Received maintenance requests from military personnel and DoD contractors
- Generated work orders using the approved Automated Information System (AIS)
- Dispatched maintenance shops for all emergency or urgent service calls
- Maintained the filing system for all project, preventative maintenance and service order job cards
- Input time card information for all maintenance service orders to ensure proper allocation of time for each request
- Other duties assigned by the Supervisor/Manager
Education
Project Management Capstone- Certificate -
Villanova University
12.2018
Essentials of Project Management- Certificate -
Villanova University
12.2017
Mastering Project Management- Certificate -
Villanova University
Online12.2017
General Diploma -
aianae High School
01.1998
Skills
- MS Word
- Word Processing
- Spreadsheets
- Web Browsing
- Scheduling Tools
- Process Development
- Operating Systems
- Data Structures
- Presentation/Slideshows
- Social Media
- Enterprise Systems
Timeline
Work Control Manager, Public Works
Logistics Augmentation Program (LOGCAP IV-V)
01.2018 - 07.2024
Work Control Coordinator, Public Works
Chugach Management Systems Inc.
10.2004 - 03.2018
General Clerk IV, Public Works
Raytheon Technical Services
01.2001 - 01.2003
Project Management Capstone- Certificate -
Villanova University
Essentials of Project Management- Certificate -
Villanova University
Mastering Project Management- Certificate -
Villanova University
General Diploma -
aianae High School
Similar Profiles
Milton AriasMilton Arias
Domestic Specialist at Gateway Specialist IV Ceva/Eagle Global Logistics IncDomestic Specialist at Gateway Specialist IV Ceva/Eagle Global Logistics Inc
Chanjoo LeeChanjoo Lee
Active Duty Soldier at Korean Augmentation To The US Army ( KATUSA)Active Duty Soldier at Korean Augmentation To The US Army ( KATUSA)
Jamie ThaoJamie Thao
Telecommunication Technician at V2X - Logcap VTelecommunication Technician at V2X - Logcap V